Ratings based on 41 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
The property staff were very friendly and helpful. It was clear they want their guests to have an enjoyable stay. The rooms were simple but nice, but my favorite part of the hotel was the common areas, specifically the restaurants/bar. The food was consistently high quality, and considering it's one of the nicest hotels in the city, the prices were very reasonable. The space served our group well and we would definitely stay here again.
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler
Posted 24 Jul 2024
The staff are very professional. The manager team are awesome and very welcoming. Best hotel in Liberia 🇱🇷 👌
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler
Posted 20 Jul 2024
The management and staff are very friendly, courteous, and very professional staffs. On the scale of 1-100 I will give them 💯
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler
Posted 19 Jul 2024
Everything
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler
Posted 10 May 2024
Fantastic staff. Bent over backwards to make the stay so wonderful. Great food in any of the restaurants.
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler
Posted 24 Mar 2024
Beautifully appointed with extensive inside and outside bar and dining options, nice pool and exercise room, air conditioning in the room that was reliable and adjustable to suite. Good menu to suite practically any international or Liberian taste. Staff were well-trained, competent, and friendly!
Comment from Hotel Management
16 Aug 2024 by Rabih Zeidan, Hotel Management
Dear valued guest,Thank you so much for your kind words and taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating a comfortable experience for our guests is always our top priority, and we are delighted that we were able to meet your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay.Thank you again for choosing to stay with us!Warm regards,
by A verified traveler from Historic New Castle
Posted 24 Dec 2023
Safe and clean.
Comment from Hotel Management
27 Jan 2024 by Rabih Zeidan, Hotel Management
Dear Valued Guest, Thank you so much for your feedback of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rabih Zeidan Rooms Division Manager
by A verified traveler
Posted 16 Mar 2023 on Hotels
Comment from Hotel Management
7 Aug 2023 by Rabih Zeidan, Hotel Management
Dear Valued Guest, Thank you so much for your feedback of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rabih Zeidan Front Office Manager
by A verified traveler
Posted 10 Jan 2023
My room had dead roaches in it and the bed sheets were heavily worn. To top it off I caught an office manager in my room going through my belongings. Breakfast was great though.
Comment from Hotel Management
11 Jan 2023 by Rabih Zeidan, Hotel Management
Dear Valued Guest,Thank you for taking the time to write about your experience with us on Expedia. We are so sorry to hear that the service that you have experienced during your stay was not what you expected. As a five-star Hotel, we pride ourselves on training our team to provide the very best service and customer experience. Our number one aim is to ensure your happiness, so we work hard to employ and train people who enhance the Mamba Point experience for guests. We apologize on this occasion that your expectations were not met, and we have shared your feedback with the relevant team member for review and corrective action.Best regards,
