Ratings based on 14 Verified Reviews

3.3 out of 5
100% of guests recommend
3.3 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 10 Aug 2024 on Hotels
In the middle of the night, you hear some animals suspected to be cats running and making funny noise on the roof of the building. Provision. At wash room was poor with substandard facilities as compared to their charges
2 out of 5
by A verified traveler

Posted 12 Jul 2024
nothing
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Feb 2024 on Hotels
1 out of 5
by A verified traveler

Cross between a Half-Star and One Star

Posted 15 Jun 2023 on Hotels
If you are after a one star Hotel this is your place. If not look elsewhere.
4 out of 5
by A verified traveler

Good value for money

Posted 4 Dec 2019 on Hotels
The hotel is quite old and obviously not updated. The mattress and pillows smell like an old cabinet and need replacement. Towels and pillow cases need to be replaced as well. The redeeming value, however, is that the hotel has a very nice manager and staff. Everyone is accommodating and the manager acts very fast on any complaint. Restaurant has good food at reasonable prices.
Comment from Hotel Management
7 Dec 2019 by Francisco , Hotel Management
Thank you, we do appreciate your feed back. We take your comments seriously and we have already started updating the rooms and we regret the inconvenience that you experienced during your stay.
4 out of 5
by A verified traveler

It's Monrovia!

Posted 3 Dec 2019 on Hotels
Embassy Suites, Monrovia, is tucked away in the old city center in an area where several embassies are situated and close to the old US Embassy which has now moved around the block. The immediate area offers few if any shops or other desirable amenities. Like its surroundings, Embassy Suites has seen better days. However, the front desk and other staff are excellent, professional, friendly, and eager to help. I had two rooms during this latest stay and there were aspects of my second room (especially the bathroom) which reminded me that I am, after all, in Monrovia, where progress and revitalization are hard work and expensive. However, at $420.00 for 3 nights, one hopes for better days.
Comment from Hotel Management
7 Dec 2019 by Francisco , Hotel Management
Thank you for your feed back and we take your comments seriously. We always take consideration and value into servicing our customers. In our 2020 budget rooms upgrades is our main priority.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Aug 2019 on Hotels
5 out of 5
by A verified traveler

Posted 6 May 2018 on Hotels
Helpful in arranging airport transfers and tours of the area. Friendly, efficient staff and good restaurant.
Comment from Hotel Management
8 May 2018 by Sara, Hotel Management
Thank you for your feedback.
3 out of 5
by A verified traveler

Posted 11 Feb 2018 on Hotels
Comment from Hotel Management
11 Apr 2018 by Sara, Hotel Management
Thank you for taking the time to rate us. We would love to know what we can do to get a higher score from you for your next visit and other guests. Your input is much appreciated.
5 out of 5
by Lucas

Best staff around!

Posted 26 Jun 2017 on Hotels
I had the most wonderful stay at Embassy Suites! The staff were so kind, understanding, and helpful. We held a couple of day long workshops with a small group (5 people) and didn't want to rent an entire conference room. The hotel had some great outdoor spaces where we could hold the meetings, and they were great about adding morning and afternoon teas, and providing lunch at the restaurant. This was a great solution for a small meeting where we just paid for the food and drinks. They even sent staff out to buy extra flip chart paper on our behalf. So kind! Another pleasant surprise was that laundry service was included in the room rate. That was a game changer! The only downside I would mention is that the location is not ideal for meetings other than at the US or EU Embassy. Our trips to meetings with Ministries and out of Monrovia had an extra 15 minutes added on just because our location was a bit remote, but I absolutely plan to stay here again for the staff and the rooms.
Comment from Hotel Management
30 Jun 2017
Hello Lucas, Thank you for the great review of our hotel! We work really hard to provide the best service, and I am really glad to see those efforts have paid off on your last visit. We look forward to having you stay with us again. Regards, Sara Saoud Director, Embassy Suites Hotel & Restaurant Monrovia, Liberia
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