6/10 Okay
Lauren
Traveled with family and small children
Nov 3, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This water park is definitely designed for little children. We arrived on a Friday and paid $120 for the water park alone for 3 people , doesn’t include the $200 for the room. Was told that I’d have to rebuy passes for the rest of the weekend which would have resulted in another 2-300$$. I’m not sure who is responsible for miscommunication but when I booked It was stated (through the Expedia website) that a resort fee was only 20$ per person.
We then got to our room only to find that the pull out bed was full of crumbs and mini Lego’s as the previous people didn’t leave it for housekeeping to take care of. We were then changed rooms at no expense (thank god). Once we got changed we went down to the water park only to find out that the hot tub for adults wasn’t open 😒 very sad for this mama the next day after returning from an even we came back to find out that we had to get our room keys “recalibrated” as their system kicked them out. This was not stated upon check in. Now I will say that the front desk lady was very kind even for working 15 days straight. My 5 year old overall had a great time, my fiancés and I’s time on the other hand was just average. It was ok for the hype but definitely not worth the price.
Lauren
Stayed 2 nights in Nov 2024