Ratings based on 785 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
I arrived at 3:30 pm and they didn’t have a room ready. I was also over charged $20 than I was originally told on and my receipt says.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
by A verified traveler
Posted 12 Nov 2024
Property was nice and good for a safe stay.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 4 Nov 2024
Large
by A verified traveler
Posted 2 Nov 2024
The staff were so helpful and informative especially Samaje at the front desk and Dianne in the dining area. Always there to help and serve you and to answer any questions you may have. They were so pleasant and friendly. I will always stay there when I am in Monroe
by A verified traveler
Posted 28 Oct 2024
Very clean and quiet hotel.
Comment from Hotel Management
31 Oct 2024 by DOS, Hotel Management
Thank you Kimyetta! The team at the Hampton Inn and Suites Monroe is very pleased you enjoyed your recent stay. Thank you for taking the time to rate your stay and for the kind remarks. We look forward to your being a guest at our hotel the next time your travels bring you to Northeast Louisiana.
by A verified traveler
Posted 23 Oct 2024
It was a very cold day when we stayed, so we wanted to sleep warm. It was really hard because the fan didn't turn off even when we adjusted the temperature, but when I asked the staff at the front desk in the lobby, she came to my room and turned it off in person. Our family was able to sleep really comfortably thanks to the lady. We couldn't meet again in the morning, but we just wanted to say thank you. And we were on our way on a trip and were happy thanks to the trip pack breakfast that they prepared for us to bring in the morning.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
