Ratings based on 520 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Thank you for your response. We strive to give our guests a great stay. If you could be more specific about your concerns, I would be happy to assist your issues.We do invite you to stay with us again.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Management, Hotel Management
Thank you for sharing you "stay experience" with us. By your comments, we can better serve the general public by making suggested changes.We invite you to stay again and if you feel compelled to do so, please share the details of your visit.
by A verified traveler
Posted 28 Oct 2024
Double beds in room are full size not queen. Other thank that staff was friendly, rooms are clean.
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
Thank you for your response. You are correct - the beds are NOT queens, they are fulls. The new property management system does not allow for full beds. They are not kings, so the only other option is full. I apologize for this and I will see if there is any way I can insert a "disclaimer." I appreciate your staying with us and please do come back again.
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
5 Jan 2024 by Management, Hotel Management
Thank you for completing the post stay review. I apologize for your experience here at Best Western. I would appreciate a thorough review so that I may address your concerns - that way, we can become better in order to serve you.
by A verified traveler
Posted 26 Dec 2023
by A verified traveler
Don’t stay here
Posted 22 Dec 2023 on HotelsThis was the worst experience I had with a best western and I will be contacting corporate regarding this interaction
Comment from Hotel Management
5 Jan 2024 by Management, Hotel Management
I apologize for your experience at our hotel. Please provide detailed information so that we may address your concerns.
by A verified traveler
Posted 19 Nov 2023
Was great except when booking I called to confirm the booking and was told that we could check in at 11, and then when we was already almost there I got a call from there by someone different then whom told me I could check in at 11 saying we couldn’t check in until 2 there was no way the room would be ready at earlier than that. So staff need to communicate better
Comment from Hotel Management
20 Nov 2023 by GM, Hotel Management
Thank you for completing your post-stay survey. We had an unexpected amount of guests this weekend. At booking, it was determinable that you could check in at 11:00 a.m.; however the turn of events rendered a different result. I sincerely apologize for that. The correct response would have been..."if the room is available, you may check-in. However it turns on when the housekeepers get to clean the room if occupied prior to your arrival."Thank you for letting me know. I will alert my front desk and we should not guarantee ANY check-ins prior to 2:00 PM
by A verified traveler
Posted 13 Nov 2023
The bed was quite comfortable and the bed scarves a good idea. The jacuzzi was fun. But the area around the jacuzzi was badly lit; in fact the whole suite was shadowy no matter how many lights we turned on. The continental breakfast was sub-par. The scrambled eggs were dry and there was no butter for toast. Half your blue outside lights flickered. And please, put in some USB ports. It's the 21st Century.
Comment from Hotel Management
15 Nov 2023 by GM, Hotel Management
Thank yo for completing your post-stay review. It is our goal to please our guests. We will look into the lighting in the jacuzzi room.As for the USB ports...the rooms that don't have them, need new ones and they are enroute. Thank you for bringing that to our attention.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Management, Hotel Management
Thank you for completing the post stay survey. It is our goal to provide superior customer service to our guests. I am pleased that your stay went well. Please consider staying with us in the future.
by A verified traveler
Posted 6 Nov 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by GM, Hotel Management
Thank you very much for completing our online survey concerning your recent stay. Our goal is to be pleasing to our guests. Whenever your travels bring you to our city, we would be honored to have you as a guest. Thank you again and have a great day.
