Ratings based on 78 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great location, absolutely amazing staff and food!
by A verified traveler
Posted 10 Nov 2024
Room was very noisy
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 1 Sep 2024
The check in was efficient and friendly. The building and the room was shabby. The room had not been cleaned properly and the bathroom poor. No breakfast on Sunday morning was a surprise! Reason given was that breakfast was not possible as they had to serve lunch at lunchtime!! We will not stay here again if we can avoid it.
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 10 Aug 2024
Excellent room on the centre of town
by A verified traveler
Recommend
Posted 31 Jul 2024 on HotelsNice front seating area in square, food was good
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024
For: Staff were very helpful at check-in and throughout our stay. The property is generally in good condition. Bathroom small but clean. Room well appointed on arrival. Good breakfast on Saturday. Location in Monmouth is excellent for town centre and close to car park.
Against: Maintenance not good. Curtain rail not fixed securely, finials fell off when curtains drawn. Sash window not correctly balanced so difficult to operate. Lound noise from pub tables outside until well past midnight. Room got very hot with window closed because of noise, though oscillating fan provided in the room helped fix that. Toilet roll holder in bathroom loose and wonky. Cheap electric kettle lid faulty and very difficult to open. Room not adequately cleaned; litter and dust build up under and behind desk/ dressing table. Two night stay but room consumables (tea, sugar, biscuits) not replenished for second night. No breakfasts provided on Sundays but no mention of this when booking online. 2 staircases and 4 doors to negotiate to get to top floor - not easy with a suitcase. More door signage is needed to avoid trying cupboard doors instead of unsigned staircase doors, and escape in event of fire does not appear to be clearly indicated with fire regulation illuminated signage. In summary, there appears to be inadequate facilities management.
