Ratings based on 581 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Rude front desk, no elevator , no extra towels, flaking paint in bathroom , dirty carpet
Comment from Hotel Management
17 Nov 2024 by Management, Hotel Management
Dear Brett,Thank you for choosing the Super 8 Monee for your recent stay. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.
by A verified traveler
Posted 12 Nov 2024
My keys were left laying on the front desk counter for us because the person working left the building before we arrived. Room had fixtures that were legit pulled out of the wall and had not been repaired.
Comment from Hotel Management
13 Nov 2024 by Management , Hotel Management
Dear Sandy,Thank you for choosing the Super 8 Monee for your recent stay. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. Sincerely,
by A verified traveler
Posted 15 Oct 2024
Set up was not good. Tv didnt work
staff didnt seem to know what they were doing. Room was cold even with heat on. No coffee maker in room. Room ok if just staying overnight.
Comment from Hotel Management
17 Oct 2024 by Management , Hotel Management
Dear RobertThank you for choosing the Super 8 Monee for your recent stay. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. Sincerely,
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Management, Hotel Management
Dear LondonThank you for choosing the Super 8 Monee for your recent stay. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We appreciate your feedback, and we hope to welcome you again in the future. Sincerely,
by A verified traveler
Posted 29 Sep 2024
Room was dirty, hair dirt filth between mattress and box spring cigarette burns in the sheets in a non smoking room after bathing walked back to bed and feet were black from a carpet that hadn't been cleaned properly. Also no Bible in the room...
Comment from Hotel Management
1 Oct 2024 by Management, Hotel Management
Dear BoThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 2 Sep 2024
Good
Comment from Hotel Management
3 Sep 2024 by Management, Hotel Management
Dear Iliass,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Management, Hotel Management
Dear ShalvaThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
11 Aug 2024 by Management, Hotel Management
Dear VivianThank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks Management
by A verified traveler
Posted 6 Aug 2024
This had to be the worst hotel ever!!! We checked in the room and it was dirty. My Husband has a broken finger and due to kidney issues I have issues with my swollen ankles which cause me to have issues walking and after checking us in and charging my card I was told the elevator did not work. Our house roof was being repaired so I could not go home and since we paid for almost a week our funds was tied up. My Husband stayed but I had to go stay with my Sister in Wisconsin because I could not do the stairs! Now if it was just the uncleanliest I could have went and bought my own covers and pillows and towels (as my Husband did). It cost me more to stay there and on Saturday night my Husband had to leave the property and sleep in his car at another neighboring property because of a fight in the lobby area. This by far should not be open and I feel for the legally disabled people (such as myself) it should be told that you have to walk up flights of stairs before the money is taken off the card!!!! I am passed unhappy!
Comment from Hotel Management
6 Aug 2024 by Management, Hotel Management
Dear Florence,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. But want to clarify that this is the best economic hotel. You guys checked in an hour early even our Housekeeper made your room clean, and you checked the room before getting in. If your Husband has health concern you can ask for room at first floor, but you prefer room and second floor. It is clearly mentioned on portal that we don't have elevators. And If you had issues with my swollen ankles you could request to change your room to first floor. We do everything possible to create an enjoyable experience for each of our guests. As a routine we have the process to check every single room if getting clean linen towels and other services or DND on records.There was neither any issue nor any complaint.We do have accessible room for disabled person and asked you before checking in. You swiped your card at front desk with your own consent and if you were not happy, we do refunds within 20 minutes of check-in time. Thats kind of surprising while any guest who is not happy with their stay would not like to extend their stay for week. Customer service is our top priority and also addressing all the genuine complaints immediately. Still, we apologies and assure of our best services and comfortable stay always. Thankyou
by A verified traveler
Awful
Posted 5 Aug 2024 on HotelsStayed at the super eight in Monee Illinois for a concert over the weekend was not aware that there was no elevator. We were on the second floor once we walked into our room our room smelled like marijuana. Our room curtains also were falling off the curtain rod and were broken, the pillows were flat there was no fullness to the pillows. The walls had patches of spackle on them as they were maybe at one time trying to fix the walls. This was an awful motel.
Comment from Hotel Management
5 Aug 2024 by Management, Hotel Management
Dear Jenni,Thank you for choosing the Super 8 Monee for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,Super8
