Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The pool was very cold. Our double queen room was good but our friends booked a king suite and it was awful. The room was dirty and the couch was made of pleather and was peeled beyond repair. The fridge was sat on a broken shelf that kept tilting. The pull out couch was awful and littered with popcorn and stains when you pulled out into a bed. It also didnt fit properly and therefore hit the entertainment centre which left scratches and marks all over the front of the unit. The staff were very friendly and helpful.
by A verified traveler
Posted 23 Dec 2024
Pros: -some staff were kind and helpful, although the majority were not
-the one staff member doing the breakfast was great
-location is good
-free parking
-bed was comfy
Cons:
-dark hallways, dark rooms
-rooms need updating/fixing. the couch in my room was pathetic. the leather (pleather?) was peeling so bad and there was a cheap cover over it that didn’t stay on. The wood furniture was scratched and banged up. I can understand this couch in someone’s garage or basement, and I understand it still “works”… but my goodness. Not in a hotel room.
-no change rooms in pool, no towels in pool. what a pain when taking two young kids to a pool area
-cleanliness was minimal, at best. for example in our room the areas under the furniture, the walls, and switches/outlets were filthy. The curtains were stained. Just a lot of inattention to real cleanliness
-some of the lamps didn’t work
-first world problems, but awful tvs. Glad I took my fire stick lol.
Overall nothing was incredibly awful, just a lot of small annoyances and things that turned me off. I don’t recommend staying here and I won’t be back.
Comment from Hotel Management
24 Dec 2024 by April , Hotel Management
Thank you for your feedback. We appreciate your positive comments about our staff and location, as well as the comfort of the bed. However, we sincerely apologize for the issues you experienced with room cleanliness, outdated furniture, and pool amenities. Your concerns regarding the dark hallways and non-functioning lamps have been noted and will be addressed. We strive to improve our guest experience, and your insights are invaluable to us. We hope you might reconsider staying with us in the future as we work to enhance our facilities and services.
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 24 Nov 2024
Easy check in
by A verified traveler from Fredericton
Posted 10 Nov 2024
The suites were great option to share with family, separate bedroom and pull out sofa offered privacy.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 20 Oct 2024
I think the cost of the rooms is a bit high given how dated it is, room was cleaned very well before our stay (dirty sock under the table). Pool is very outdated and musty smelling.
