Ratings based on 979 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Nice room. Fast service. Good location.
by A verified traveler
Posted 12 Dec 2024
Staff was friendly and willing to provide information and assistance when asked. Rooms and property in general were cleaned. Property needs a revamp as some features were broken or not working. Overall experience was good.
Comment from Hotel Management
14 Dec 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Rafael,Thank you for reviewing your recent stay with us.We are delighted to hear about your positive interactions with our team and appreciate your recognition of their commitment to service culture. It's also reassuring to know that the cleanliness of our rooms and property met your expectations, contributing to a good overall room experience. We regret to hear that certain features did not meet our usual high standards. Rest assured, our hotel maintains a continuous improvement process to ensure all amenities are in excellent condition, as part of our dedication to guest satisfaction. Your remarks are taken seriously and we are committed to providing an environment that is not only welcoming but also reflective of the quality our guests expect.We hope to have the opportunity of welcoming you back in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 10 Dec 2024
Nice stay well located
Comment from Hotel Management
10 Dec 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jorge,Thank you very much for this positive review.We are delighted to hear that you appreciated our great location.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler from Montgomery
Posted 9 Dec 2024
by A verified traveler
Posted 12 Nov 2024
Buena localización😀
Comment from Hotel Management
12 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Estimada Lydia,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Madrid Princesa.Es muy gratificante para nosotros conocer sus positivas valoraciones y nos complace comprobar que ha disfrutado de una confortable estancia alojándose en nuestras instalaciones y de la ubicación que conecta tan bien con los atractivos de Madrid.Es fantástico comprobar, a través de su puntuación, que su estancia en nuestras instalaciones fue agradable y que encontró todo a su gusto. Trabajamos a diario por ofrecer el mejor de los servicios a quienes nos visitan y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Nice hotel, excellent service and good breakfast
Comment from Hotel Management
7 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jordi,Thank you very much for this positive review.We are glad that you had a pleasant stay with us, and we appreciate your kind words about our team members. This positive feedback inspires us to continue upholding our high standards of service.It is great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 2 Nov 2024
It’s an excellent hotel the area didn’t seem very safe.
Comment from Hotel Management
2 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Claudia,Greetings from Meliá Madrid Princesa!We are delighted to hear that you found our service, room cleanliness, and hotel condition to be impeccable. It's wonderful to know that the dedication to service culture by our team and our attention to detail in providing a superior room experience have been recognized by you.We regret to hear that you felt the surrounding area of the hotel did not meet your expectations in terms of safety. We would like to assure you that the well-being of our guests is paramount, and we are located in a reputable district with numerous gastronomic experiences and cultural attractions nearby, enjoyed by locals and travelers alike.We hope to welcome you back in the future.Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 28 Oct 2024
The hotel is close to many attractions. The staff was very attentive. The breakfast was great.
Comment from Hotel Management
29 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mrs Rebecca,Thank you for such a positive review.We're delighted to hear that our hotel's proximity to various attractions contributed positively to your experience. It's heartening to know that our staff's dedication to service culture met your expectations and helped create an enjoyable atmosphere during your visit. Additionally, we are thrilled that our gastronomic experiences, particularly the breakfast offerings, were to your satisfaction and added to the pleasure of your stay.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 24 Oct 2024
