Ratings based on 3,518 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Convenient location.
by A verified traveler from TAMPA
Posted 21 Nov 2024
It was clean centric and very nice roof top
Bar .
by A verified traveler
Posted 21 Nov 2024
Vistas fantásticas desde la habitación, que es bonita y funcional.
El hotel increíble y la ubicación inmejorable. Volveremos.
by A verified traveler
Posted 21 Nov 2024
Really nice hotel with lots of amenities, spacious, clean and modern rooms. The hotel is in the center of the city closed to most oif the historical sites.
by A verified traveler
Posted 21 Nov 2024
Excellent hotel with lots of amenities to offer. Nice rooms, clean, spacious, and nice city views. The hotel is in the center of many historical sites.
by A verified traveler
Posted 20 Nov 2024
Excellent
by A verified traveler
Posted 18 Nov 2024
Cleaning the worst
Comment from Hotel Management
20 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Dear Edgar,Thank you very much for taking the time to share your comments with us.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.Best Regards,Hotel Riu Plaza EspañaOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
Since you come in everything is beautiful except your private chofer is not able to leave you in front of hotel so you have to walk a block with your luggage to come into hotel . Other than this inconvenience, everyone is very nice, they treat you like milionaires . The views of hotel and the 360 bar is wonderful , full of life and sexy . This is more a hotel for young people and couples , not so much for children but you can also bring them alone. The area is very walkable but not quiet , is a very large hotel be ready to see a lot of people and elevators are fast and convenient. I give 5 stars to hotel
Comment from Hotel Management
19 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Dear Maricela,It is wonderful when we read the feedback of our beautiful guests and we learn they liked their stay.Thank you very much for taking the time to share your experience.We are already waiting to have you back, Maricela.Love you back!Hotel Riu Plaza EspañaOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Lo único que NO me gusto, en esta época al ser un edificio (antiguo, renovado) el sistema de aire es controlado por ellos el cual estaba por el tiempo "frio" en calefacción, si querías frio tenias que abrir las ventanas para que se enfriara el cuarto y eso provocaba que entrara el ruido de la Gran Vía y estábamos en un piso 14 por lo demas todo bien.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Apreciado Robert,Estamos encantados de recibir su valiosa opinión, la cual es esencial para nosotros. Tenga por seguro que sus palabras serán tomadas en consideración y discutidas con los departamentos relevantes para optimizar nuestros servicios. Esperamos con ilusión la oportunidad de darle la bienvenida de nuevo y superar sus expectativas una vez más.Con un cordial saludo, Hotel Riu Plaza EspañaOnline Reputation Manager
