Ratings based on 20 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Horrific Hotel
Posted 2 Apr 2018This hotel was perhaps the worst I've ever experienced. The building is in disrepair, the rooms were offensively unclean, and basic amenities were missing. There were no mattress covers, the sink was broken and didn't drain and we had to go through 8 water glasses before finding one clean enough to drink from! The pools clearly haven't been opened in years, with mold growing on the walls of the pool and room itself. Guests all around us were complaining and the staff was downright rude. There was not enough food at the buffet dinner or breakfast- not that I wanted to eat it because there were multiple hairs in multiple dishes. I will say that although the immediate area around the hotel is also abysmal, the Sousse area is delightful and well worth a visit. Just find another place to stay the night- this hotel should be condemned.
Comment from Hotel Management
5 Apr 2018 by Guest Relations, Hotel Management
Thank you for your review. All of your comments have been checked and we find no evidence of any of the issues you mention. In addition we received no other comments of a similar nature at any time.
by A verified traveler
Posted 21 Sep 2022
Personale gentile e disponibile peccato per la poca pulizie delle camere
by A verified traveler
Posted 11 Sep 2022
Struttura con pochi servizi e bagno fatiscente. Personale gentile e disponibile. Bagnino bravissimo
by A verified traveler
Posted 31 Jul 2022 on Hotels
Worse experience ever !!! I will never recommend it to anyone .
The hotel is nasty !! The AC is barely working.
I ordered in one of there restaurent a sea food pasta it was the worse ever the pasta was old and reheated !
Comment from Hotel Management
31 Jul 2022 by Guest Relations, Hotel Management
Thank you for your feedback. All our food is cooked fresh to order - air condition fully functional
by A verified traveler
État de la chambre qui m ont proposé au début
Posted 23 Jul 2022 on HotelsHôtel ne mérite pas le level 4 étoiles , même si le personnel voulant faire au mieux mais ils sont dépourvus de matériel et d outils
by A verified traveler
Posted 17 Jul 2022
Voyage de noce et aucune attention particulière. Personnel peu agréable.
Comment from Hotel Management
17 Jul 2022 by Guest Relations Manager , Hotel Management
Merci beaucoup pour votre feedback
by A verified traveler
Posted 16 Jul 2022
Mer a proximité piscine
Acquagym
Bel hôtel
- pas assez d assiettes du coup les gens en prennent 2 ou 3 en même temps pour en avoir pour le dessert du coup on attend
2 plats de dessert uniquement
Et 2 plats de fruits
Petit déjeuner pas de beurre ni confiture ni viennoiseries
Les crêpes sont à moitié cuites
Climatisation trop bruyante ds la chambre on est obligé de l arrêter
Beaucoup de bruit ds cet hôtel très familiale avec des enfants qui crient
Hôtesse d accueil pas très agréable pas de sourire
Que des maghrébins pas de français
Il y a des choses à revoir c est urgent !!!!!
Comment from Hotel Management
17 Jul 2022 by Guest Relations Manager , Hotel Management
Merci beaucoup pour votre feedback
by A verified traveler
Posted 26 Jun 2022
Schrecklich
Dieses Hotel ist die schlechte Unterkunft, die man in ganz Tunesien besuchen kann. Ehrlich gesagt habe ich sehr Tolle Fotos in Expedia App gesehen, auch wurde geschrieben, dass das Personal hier am besten ist und die Kunden schon damit zufrieden waren. Dies hat leider keiner Wahrheit entsprochen. Sobald wir unser Auto parkten, haben wir Mäuse überall gesehen. Außerdem im Zimmer hat die Klimaanlage nicht funktioniert und gleichzeitig konnte das Fenster nicht geöffnet werden!!!! Das Wetter war schon unerträglich und mit keiner Klimaanlage kann man nicht mehr aushalten. Folglich wollte ich mich duschen aber, wie erwartet, habe ich im Bad kein Tuch gefunden und stattdessen nur Insekten. Tatsächlich sind die Insekten überall. Im Flur gab es auch nicht nur sie, sondern auch kleine gefährliche Kriechtiere. Deswegen haben wir das Personal angerufen. Hier war der schlimmste Teil. Die Antwort war: wir können nichts machen und ich dürfe nicht beschweren!!!!!
Ich werde eine Erstattung beantragen.
Comment from Hotel Management
17 Jul 2022 by Guest Relations Manager , Hotel Management
Merci beaucoup pour votre feedback
by A verified traveler
Posted 23 Aug 2020 on Hotels
Sejour terrible Toilette en panne /sale
Lavabo sale
Nourriture pas de qualité
by A verified traveler
Posted 13 Oct 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by Guest Relations, Hotel Management
Thank you Salem for your great score. It was a pleasure to have you stay with us
