Ratings based on 472 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Arnaud, Hotel Management
Dear Mr Ouaknine,We deeply regret to read the score you have left on Expedia following your cancelled recent stay at the Metropole Monte Carlo.You have made your original reservation for a 3 nights stay in a Deluxe Room from the 29th of November to the 2nd of December 2024.On arrival when you checked in, you told the reception that you didn’t like the room with the carpet floor as you were allergic.You requested at that point a room without carpet, which was not requested at the reservation stage.You have met the Front Manager, who offered you to visit a Junior suite prestige with a wooden floor which would be a free upgrade.You declined the visit and you decided to leave the hotel.The Front Office Manager explain to you the procedure of the penalties as contracted.Three nights would be charged if you leave the hotel.You informed him that it was not a money issue and that you didn’t care if we were to charge you or not for the full stay. You informed him to come back again to the hotel next year.As a commercial gesture we did only invoice you for a 1 night stay instead of your full stay.To my surprise this morning I saw your very low score on Expedia without any comments even you didn't stay at the hotel and try our services.We stay at your disposal to speak with you anytime, please feel free to contact us at the hotel to further discuss your remarks. In the Meantime we wish you a very happy festive season.Yours sincerely,
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Arnaud, Hotel Management
Dear Merita,Thank you so much for sharing with us this wonderful review following your stay at the Hotel Metropole Monte-Carlo. We hope to have the pleasure of welcoming you when you next visit the Principality.Yours sincerely,ArnaudGuest Relations Supervisorguestrelations@metropole.com+377 93 15 15 88
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Arnaud, Hotel Management
Dear Pedro,Thank you so much for sharing with us this review following your stay at the Hotel Metropole Monte-Carlo. We hope to have the pleasure of welcoming you when you next visit the Principality.Yours sincerely,ArnaudGuest Relations Supervisorguestrelations@metropole.com+377 93 15 15 88
by A verified traveler
Posted 23 Sep 2024
Great
Comment from Hotel Management
24 Sep 2024 by Arnaud, Hotel Management
Dear Sidney, Thank you very much for leaving us your comment about your recent stay and for choosing the Hotel Metropole Monte-Carlo. It is a pleasure to read that you have appreciated the hotel. We hope to have the pleasure of welcoming you when you next visit the Principality. Warm regards, Arnaud Guest Relations Supervisor
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Arnaud, Hotel Management
Dear Gabriella,Thank you for leaving us your comment. We are delighted you enjoyed your stay at the Metropole Monte Carlo.We hope to see you again soon at the Metropole for your next visit in Monte Carlo.
by A verified traveler
Excellent Service from Hugo
Posted 21 Sep 2024 on HotelsComment from Hotel Management
31 Oct 2024 by Arnaud, Hotel Management
Thank you so much for sharing with us this wonderful review following your stay at the Hotel Metropole Monte-Carlo. We are delighted to read you had such a great stay amongst us.I have passed your review to the team who is grateful and delighted about your comments. I remain at your entire disposal regarding your next visit to Monte-Carlo, as I will be very pleased to personally assist you.Yours sincerely,
by A verified traveler
Posted 20 Sep 2024 on Hotels
The room is quite small for the price. We ordered from the menu eggs benedict and tea for two and paid 100 euros for that. Definetely overpriced. Since we were a group, check in took around 45 minutes because front desk staff want to give the information about breakfast hours and location of pool etc just once so we waited seated. Hotel is very pretty but overpriced. Thank you
Comment from Hotel Management
13 Oct 2024 by Arnaud, Hotel Management
Dear Cristina,Thank you for taking the time to make your observations regarding your stay at the Metropole Monte Carlo.I deeply regret to read how much your experience was disappointing, please rest assured that your feedback is really important to me as it helps us improve our service and meet your expectations.I would like to extend my most sincere apologies regarding the inconveniences you went through and in particular with the breakfast service and the size of the room being too small. All your comments were expressed and detailed to our management team in our daily meeting. We wish to welcome you again soon and have the opportunity to prove that our quality of service reflects our standards of excellence.I am at your disposal to speak with you anytime, please feel free to contact me at the hotel to further discuss your remarks.Kind regards,Arnaud
by A verified traveler
Posted 19 Sep 2024
Everyone is so nice , we had a wonderfull experience. Rooms arre in need of a refreshment, at least the one I stayed in. Other wise perfect
Comment from Hotel Management
31 Oct 2024 by Arnaud, Hotel Management
Dear Mr Khalil,Thank you so much for sharing with us this wonderful review following your stay at the Hotel Metropole Monte-Carlo. We are delighted to read you had such a great stay amongst us and had a wonderful experience at the Metropole.I have passed your review to the team who is grateful and delighted about your comments. I remain at your entire disposal regarding your next visit to Monte-Carlo, as I will be very pleased to personally assist you.Yours sincerely,Arnaud
by A verified traveler
Posted 9 Sep 2024
Beautiful property . Walkable to the casino and high end shopping .
Staff goes out of their way to treat you well and answer questions.
Comment from Hotel Management
11 Sep 2024 by Elise, Hotel Management
Dear Mrs Boorla,Thank you very much for leaving us your comment about your recent stay and for choosing the Hotel Metropole Monte-Carlo.We are pleased to read you enjoyed the location and particularly the Hotel style.We are delighted you appreciated the service that we provide to all our clients. It is our priority to make sure that every guest who stays here feel at ease and have the best experience possible. I have passed your review to the team who is grateful and delighted about your comments. We remain at your entire disposal regarding your next visit to Monte-Carlo, as we will be very pleased to assist you.Yours sincerely, EliseGuest Relations Agent
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Elise, Hotel Management
Dear Joseph,Thank you very much for leaving us your feedback about your recent stay and for choosing the Hotel Metropole Monte-Carlo.I remain at your disposal, if you would like to discuss some particular issue directly.We wish to welcome you again soon and have the opportunity to prove that our quality of service reflects our standards of excellence.Yours sincerely, EliseGuest Relations
