Ratings based on 502 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
People were very friendly.
by A verified traveler
Posted 29 Oct 2024
Property is clean but is in need of an update, very worn.
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 19 Oct 2024
I would give 5 stars but the biggest turn-off for me is (regardless of where I stay) the dust and black mold built up and visible on the heating/ac unit...And the tub/shower, the visible mold. I understand this is related to housekeeping and rushing through, but should definitely be taken care of. I would still stay again but those 2 things should be looked at and cleaned/wiped down daily.
by A verified traveler
Posted 16 Oct 2024
Our room and the hotel in general was pretty tired looking. Bedding was old and could use a freshen up. Cracked tiles in the bathroom with a toilet that wouldn't stop running.
Staff was generally friendly, but found them laying down on the seats in the lobby instead at the front desk when we arrived.
The breakfast was surprisingly good .
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Clean
by A verified traveler
Posted 27 Sep 2024
At check in we were given an upgrade “a better room than we booked” and the room was terrible. It had a musty odour and hasn’t had an update in many many years. The bed was very uncomfortable with a giant sag in the middle. The worst part of the experience was the bathroom that smelled like sewage. Please do not accept Room 107.
by A verified traveler from Paoli
Posted 31 Aug 2024
Pro: the staff are friendly and helpful. Cons: very limited continental breakfast compared to the other Hampton Inns we stay at around the country. All are very consistent with what is offered except this one including free water bottles when checking in. I had to extend our stay due to my 88 yr old mom becoming sick while attending a family event. She stayed back to rest all day. I hung a Do Not Disturb sign on the door, and the front desk were made aware of the extra night. However, an employee - assuming housekeeping - came into the room while I was gone. My mom made it known she was there, and the person left. Very disturbing to me as I did everything to make sure it was know we were staying and to keep out. I’ve stayed at this Hampton over the years, and it must be under new management as in the past service was consistent with all other Hamptons. I will not be staying there again but instead travel 25 miles north to stay at the New Castle PA Hampton. Service on par with brand.
