Ratings based on 112 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 8 Nov 2024
Overall I would recommend. My Oceanside view room was glorious each morning as I watched the sunrise over the beautiful Indian Ocean.
Staff was attentive, and professional for the most part.
Only one issue was experienced during my seven-night stay.
The food.
The "included" breakfast is vegetarian as is the restaurant there, so I wound up taking my meals from outside the resort, or I had Uber eats deliver. I believe I paid extra for the breakfast but that's water under the bridge...
When a friend and I attempted to bring in food delivery, and dine at an outdoor table in the common area- well let's just say, there was a problem with the staff and management. I was surprised with a stern rebuke by the waitress and then by who appeared to be a manager at the resort. I was told that we could not enjoy a meal with meat in any outdoor dining areas. Hilarious. They serve alcohol, folks are boozing it up, but I received hostility for attempting the crime of eating chicken biryani lol!!
Considering that they sell/serve alcohol to their guests, I find it hypocritical that they would be so offended about me having so much as a hamburger!
Anyway, that issue was resolved because for the remainder of my stay I took my meals upstairs in my beach-side suite.
Be prepared to do the same if you are an omnivore.
It's a good, economical resort along a clean stretch of Beach; I might recommend staying there again, just be aware that the staff are sensitive about eating outside food.
by A verified traveler
Posted 22 Sep 2024
It’s the beautiful resort. From the moment you entered the resort you feel like home. The staff are amazing.
by A verified traveler
Posted 3 Sep 2024
by A verified traveler from West Palm Beach
Posted 25 Aug 2024
Nice and clean
by A verified traveler
Posted 20 Jun 2024 on Hotels
by A verified traveler
Posted 20 Jun 2024
The best part is the location and view from this resort to enjoy the wide view of open sea and the peaceful stay.. Its safe, beautiful and pleasant stay & love to watch the blue sea all around the clock whether its morning or evening or day or night.
The food, the hospitality, the peaceful and safe stay make me crave to visit again and enjoy the surrounding at this resort again.
Completely mesmerizing design that shows the personal touch of hardwork and thoughts for the complete resort.
Must visit resort for me and i m gonna visit again for sure.
by A verified traveler
Posted 4 Dec 2023
Please do not stay. Dirty cold food manly African.
No electricity so they keep running generator but then no electric because generator as to cool down.
Only had WiFi 3 days out of 15.
Horrible smells in bathroom.
So many people complaining, but manager seems not to care . Don’t be fooled by the view. I have traveled to many countries some poor, this is the worst hotel ever .
Too many bad things to mention about this place .
I urge you don’t book here. So many hotels all along beach to book
by A verified traveler
Posted 17 Nov 2023 on Hotels
by A verified traveler
Posted 31 Aug 2023
This place was amazing. The ambience and design was very coastal like with sea shells everywhere. It was right at the waterfront too and staff were very friendly and helpful. It was easily walkable to access other beaches and beach activities and the coral reef was accessible by boats from 10 am to like 2 pm. Malls were also just a 15 minute drive away. It was such a breath taking experience and I think this is where we shall always stay when we visit Mombasa again!
by A verified traveler
Just pk
Posted 20 Aug 2023 on HotelsOur booking was not reflected in their system - maybe because of same day booking. Did cause some hassle during check-in. The room was basic, but ok. No proper hot water in the shower and the toilet did not flush. Breakfast was basic but acceptable (no meat; bacon, sausages, cold cut, etc. Neither no cheese). Staff were very friendly. The location is good - spot on the beach.
Comment from Hotel Management
21 Aug 2023 by Manager, Hotel Management
Thank you for sharing your experience. It sounds like there were some challenges with the booking process and the condition of the room. It's good to hear that the staff were friendly and the location was convenient. It's unfortunate that there were issues with the hot water and the toilet, as well as the limited breakfast options. Overall, it seems like a mixed experience. We will look into the above issues and make it better. Your feedback will likely help others who are considering staying with us.
