Ratings based on 28 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
For a 4-star hotel this was quite a disappointment. It is a large but old hotel and very noisy with loud music from morning to evening. The service is slow and the beach restaurant menu has limited choices with most of the seafood was unavailable during our stay. It can take up to 30 minutes to get a drink.
Your best option is Safina Restaurant who has good breakfast variety and buffet at night.
Comment from Hotel Management
27 Nov 2024 by Lorna K., Hotel Management
Dear Eveline,Thank you so much for taking your time to share your feedback with us.We are truly sorry to hear about the disappointing experience. We are happy to let you know that we are in the process of renovating our rooms to give the hotel a facelift. We have also taken note of your concerns on loud music, slow service and limited choices in the beach bar restaurant menu. Measures have already been put in place to resolve them.We are looking forward to welcoming you back for a better experience in future.
by A verified traveler
Posted 28 Aug 2024 on Hotels
by A verified traveler from Abu Dhabi
Posted 9 Jun 2024
A lovely place to spend your holiday. The staff were very friendly and did their best to make your stay enjoyable.
The only issue was the air conditioning in the room was not working and I had to use a fan.
Comment from Hotel Management
30 Aug 2024 by Brigit Saru, Hotel Management
Dear Guest,Thank you for the feedback we appreciate looking foward to hosting you once again
by A verified traveler
Posted 1 Mar 2024
Run down hotel with a limited bland food menu. There was a wasp buzzing in our room all night. Not worth the $ we paid
Comment from Hotel Management
6 Mar 2024 by bs, Hotel Management
Dear Emma,Thank you for taking time to review us. It is unfortunate you did not enjoy your stay with us, we apologize for this one off occasion and assure you of a better stay in your next stay.
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
21 Feb 2024 by Lorna K., Hotel Management
Dear Stanslous,Thank you so much for taking your time to review us.It was both an honor and a pleasure to serve you. Wishing you well Looking forward to serving you again soon.
by A verified traveler
Posted 19 Dec 2023
Great location with easy access from mombasa airport. Good for beach walks.
Comment from Hotel Management
21 Feb 2024 by Lorna K., Hotel Management
Dear Narhari,Thank you so much for taking your time to review us.We appreciate the feedback and look forward to serving you again soon.
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Brigit Saru, Hotel Management
Dear Guest,Thank you for the positive high score, we value your feedback. Looking forward to welcome you once again.
by A verified traveler
Posted 15 Sep 2023
Comment from Hotel Management
8 Oct 2023 by Kennedy , Hotel Management
Dear Kiran,Thanks for your positive and valued reviews. and it was a pleasure hosting you with us.
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Ken, Hotel Management
Dear Abbas,Thanks for choosing Travellers Beach Hotel and for the positive reviews. we value your feed back and we have noted on the are we need to improve.
by A verified traveler
Posted 25 Aug 2023 on Hotels
The internet was not working for the first couple of days which made working difficult. The construction was also very noisy; you could consider not hosting guests in rooms that are right next to construction as it is disturbing to sleep.
It was also a bit strange that we had to go to a different restaurant far away just because we were new guests...might guests be able to choose where they eat?
Service and staff were wonderful, especially Martin who was extremely kind and helpful.
Comment from Hotel Management
27 Aug 2023 by Kennedy , Hotel Management
Dear Casey,It was a pleasure hosting you with us thanks for your positive review, we have noted with concerned on the areas that we need to improve on. we promise you of an enjoyable stay with us on your next visit.
