Ratings based on 177 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 29 Dec 2024
Overall very good.
Wr were 5 adults and we enjoyed the lodge.
by A verified traveler
Posted 29 Dec 2024
I first reserved a sea-view room but the room given was with sea view that has so many obstructions. Then I downgraded to a regular room, which needed major updating as it seems the room has not been updated since the hotel was built in 1972. In fact, this old room lacked any European or American outlets to connect/recharge my devices. Lastly, flies around the open buffet make it impossible to eat with any sort of an appetite.
by A verified traveler
Posted 23 Dec 2024
Not much of a food selection if you are staying for 2 weeks or more. But other than that it was a good vacation there.
Comment from Hotel Management
24 Dec 2024 by Severin Sea Lodge, Hotel Management
Dear Carrington,Dear Carrington,Thank you for taking the time to share your feedback regarding your stay at Severin Sea Lodge. We’re delighted to hear that you had a good vacation with us!We appreciate your comment about the food selection, especially for longer stays. Your feedback is invaluable, and we’ll certainly share it with our culinary team to explore ways to enhance variety for our guests who stay with us for extended periods.It was a pleasure hosting you, and we hope to welcome you back in the future for another memorable experience. Please feel free to share any preferences or suggestions for your next visit—we’ll do our best to make it even better!Warm regards,
by A verified traveler
Posted 21 Dec 2024
A bit tired, not really matching the price point is the main issue. You get what you pay for doesn’t quite stand up here. Some staff really friendly. Check in took ages. Food we ate tasted good.
Comment from Hotel Management
24 Dec 2024 by Severin Sea Lodge, Hotel Management
Dear Matthew,Thank you for taking the time to share your feedback following your stay with us. We truly appreciate your candid remarks as they help us to continually improve our guest experience.We regret to hear that certain aspects of your visit did not meet your expectations, particularly regarding the value for the price and the check-in process. Your comments have been shared with the relevant teams, and we are committed to addressing these concerns to ensure a smoother experience for future guests.On a positive note, we are pleased to know that you enjoyed the friendliness of some of our team members and the quality of the food. Providing warm hospitality and delicious meals is something we take pride in.We hope to have another opportunity to welcome you back in the future and provide you with a more seamless and memorable experience.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Severin Sea Lodge, Hotel Management
Dear Mauricio,Thank you for sharing your positive experience with usKind regards
by A verified traveler
Posted 6 Dec 2024
The staff could not be faulted. Nothing was too much trouble. The manager’s greetings with a cocktail/mocktail were fun. The grounds were beautiful and access to the beach easy and clean. . The bathrooms were a little tired and needed an upgrade. Toiletries were excellent. the food was plentiful but unimaginative. There are major building works nearby constructing a new motorway made access less easy than one might like.
Comment from Hotel Management
7 Dec 2024 by Severin Sea Lodge, Hotel Management
Dear Frances,Thank you for taking the time to share your feedback with us. We are delighted to hear that our team made your stay enjoyable and that you appreciated their hospitality. Your kind words about our grounds, easy beach access, and welcoming cocktail/mocktail gesture truly mean a lot to us.We also appreciate your constructive feedback regarding the bathrooms and food offerings. Rest assured, we are actively reviewing ways to enhance our facilities and diversify our menus to better meet our guests’ expectations.We apologize for any inconvenience caused by the nearby construction works. While this is beyond our control, we are committed to ensuring our guests' comfort and will continue to communicate with relevant authorities to mitigate the impact.We hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,The Severin Sea Lodge Team
by A verified traveler
Posted 15 Nov 2024
Beautiful property with very kind staff. Lots of beach activities like camel riding and snorkeling.
Comment from Hotel Management
18 Nov 2024 by Front Office Manager, Hotel Management
Dear Charonne,Thank you for your fantastic 5-star review on Expedia! We're delighted to hear that you enjoyed the beautiful surroundings and the variety of beach activities we offer, including camel riding and snorkeling. Our team strives to create a memorable experience for our guests, and we're glad you appreciated their kindness. We look forward to welcoming you back for another exciting stay at Severin Sea Lodge!Best regards,The Severin Sea Lodge Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Front Office Manager, Hotel Management
Dear Ms. Gekara,Thank you for sharing your feedback with us. We understand that there were concerns regarding your recent billing, and we regret any distress this may have caused. We hope our recent discussions have clarified the charges and addressed any misunderstandings.Please know that we are committed to providing transparent, high-quality service and that guest satisfaction is our top priority. We are grateful for the opportunity to address your concerns and remain available for any further assistance.
by A verified traveler
Posted 30 Oct 2024
These people are daylight robbery professionals!
Comment from Hotel Management
1 Nov 2024 by Front Office Manager, Hotel Management
Dear Ms. Gekara,Thank you for taking the time to provide your feedback. We understand that there were some concerns regarding your billing during your stay. We hope that with the recent detailed review of each transaction, including clarification on the bank charges and restaurant bills, any remaining questions have now been fully resolved.We strive for transparent billing and guest satisfaction, so we regret any frustration you experienced and appreciate your patience as we addressed these matters. Should you have further questions or additional feedback, please feel free to reach out directly. We are committed to ensuring that every guest feels valued and respected at Severin Sea Lodge.
