Ratings based on 17 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
3.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
All was great 👍
by A verified traveler
Posted 28 Oct 2024
Seaclusion feels like a home away from home. Excellent staff service. Food was delicious. Cosy pool area.
Draw backs were signs of wear and tear in my room. Missing shutter knubs and bathroom door not closing properly.
by A verified traveler
Posted 18 Sep 2024
I really enjoyed my stay! The rooms are very spacious, including the toilet and they have air-conditioning as well.I traveled solo but I felt so much at home especially with the friendly stuff who were extremely nice!
I will definitely come back again and recommend a friend.
by A verified traveler
Posted 26 Jul 2024
Staff were friendly, polite and helpful with suggestions and transport around the area.
Comment from Hotel Management
2 Aug 2024 by Seaclusion , Hotel Management
Thank you so much for your stay with us and for your review. We hope you had safe travels on your onward journey. Please do come again.
by A verified traveler from London
Posted 14 Jul 2024
Great location
Comment from Hotel Management
15 Jul 2024 by Miss Vee, Hotel Management
We are thrilled to hear that you enjoyed your sat with us!your positive feedback is greatly appreciated and will be shared with our entire team.we look forward to welcoming you back to Seaclusion Diani Hotel.
by A verified traveler
Lovely home away from home
Posted 26 Mar 2022 on HotelsExtremely well managed property. Clean, peaceful and secure. Good food, good location close to shopping, local bars and restaurants. Good value for money. Will definitely stay here again.
Comment from Hotel Management
27 Mar 2022 by Seaclusion , Hotel Management
Thank you Victor for your review. It was our great pleasure hosting you and would love to host you again.
Hoping to see you real soon.
by A verified traveler
Posted 26 Feb 2022 on Hotels
Comment from Hotel Management
28 Feb 2022 by Seaclusion, Hotel Management
Jakub it was such a pleasure hosting you and your partner. You were such gracious guests and we would love to host you again in the future. Do have safe travels, till we meet again.
by A verified traveler
I would not recommend this place.
Posted 2 Feb 2022 on HotelsI do not appreciate being accused of doing something that I didn't do. Our taxi with told to stay until they checked the rooms. We thought we got along well with these people until it was time to leave. We were accused of stealing a washcloth, that's right or washcloth! My dad paid the owner 300 shillings for a used wash cloth that we did not steal. We had a train to catch and didn't have time to stand there and argue over a washcloth. The bartender and chef were awesome they did a fantastic job!
Comment from Hotel Management
3 Feb 2022 by Seaclusion, Hotel Management
So sorry Nigel that you were not happy to have your room checked. Its normal practice. When something misses, we make mention. You were not accused, but the room steward has the responsibility to mention anything damaged or missing. It is unfortunate that you took it that way.
We however appreciated your stay with us and wish you safe travels onwards.
by A verified traveler
Accused of stealing a freaking washcloth!!!!
Posted 31 Jan 2022 on HotelsWhen I booked I had to pay the total up front non refundable. When we arrived I was told by the lady at the front desk that she'd check and see whats owed, I told her I paid the total and I didnt owe anything so that was the end of that. The air condition did not work properly in the penthouse stayed the first night uncomfortably, was offered a free night and I can change to a lesser room, but the air did work in that room. Any time you leave the room you have to take the key card out of the slot when you remove it from the slot all the power cuts off in the room so every time you come back you have to cut the air on and wait till the room cools. The staff and food are awesome the food is a bit pricy but it is good. The cherry on top came when we were about to check out at 5:30 a.m. and the owner came down to greet us ( well thats what I thought anyway) but instead she held our taxi like we was in some kind of a communist compound, till she could have her staff member check the room. The staff member called down and said a washcloth was missing!!!! So she accused us of stealing a washcloth and for those of you wondering no we did not steal a washcloth! My lady friend I offered to let her check our bags but I said hell no we had to get to the train station to catch our train back to Nairobi. I told her I would pay for a washcloth, she was standing there when I open my wallet to bring the money out and I said how much is a washcloth she said how much do you have!!!!
Comment from Hotel Management
1 Feb 2022 by Seaclusion, Hotel Management
We were happy to host you Joel, and its sad that the last day did not go so well with the missing towel. It is common practice to check rooms worldwide for damages and losses.
Regarding the AC that did not work, we tried the best to give you a different room and a complimentary night for the inconvenience as we had to call our service provider to repair the said AC, to which you witnessed. We are sure you appreciated the extra night, which was a pleasure to give from our end.
To save the environment and save the electricity bill, the room cards cut the power once you leave the room. Am sure you can appreciate that given the current climate change crisis worldwide.
Again, we were happy to host you and enjoyed the great conversations that we had, and thanks for having chosen to stay with us.
by A verified traveler
Posted 29 Dec 2021 on Hotels
Comment from Hotel Management
30 Dec 2021 by Seaclusion , Hotel Management
Many thanks Mushtaq for choosing to stay with us. It was our great pleasure to host you and look forward to hosting you again.
Thanks for taking time to give a review. Most appreciated
