Ratings based on 95 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
1.Like....the external environment was good.
2.The rooms needs retouch.They are currently in bad state.
by A verified traveler
Posted 4 Aug 2024
Good customer Service
by A verified traveler
Authentic Swahili experience.
Posted 3 Mar 2024 on HotelsWhat's there to say about a hotel started in 1972? If you're looking for modern amenities, you won't find it here. If you're looking for a time capsule of Swahili culture, you will find it here. Rooms have AC, a 3 pools were excellent, ocean view was excellent as well. Breakfast was authentically Swahili with really good mahamris.
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
Dear Dennis,Thank you for taking the time to share your review following your recent stay at The Reef Hotel Mombasa. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at The Reef Hotel Mombasa. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards,
by A verified traveler
Posted 24 Jan 2024 on Hotels
by A verified traveler
Good Option
Posted 11 Jan 2024 on HotelsGreat hotel. Beautiful views of the beach, a nice pool, excellent food and drinks, and helpful staff. I needed to shower after checking out and going diving, and they accommodated my need while also watching my bags. Great service!
by A verified traveler
Posted 16 Nov 2023
This is a great hotel on the beach. Lots of security so always felt safe. So nice to o have all inclusive so no messing about where to eat. Many choices and all included.
by A verified traveler
2 star hotel
Posted 13 Nov 2023 on HotelsPhoto of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!
by A verified traveler from Buford
Posted 30 Mar 2023 on Orbitz
I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!
Comment from Hotel Management
25 May 2023 by REEF MANAGEMENT, Hotel Management
Greetings, thank you for your feedback
by A verified traveler
Posted 16 Sep 2022
Great beach location. Good service
by A verified traveler
Posted 17 Jan 2022 on Hotels
Comment from Hotel Management
1 Feb 2022 by Reef Hotel, Hotel Management
thank you
