Ratings based on 22 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burien
Posted 18 Nov 2024
This hotel is very simple and pleasant. The staff is amazing friendly and accommodating, always available to help. The beach is nice and very safe. The pool is always clean, the rooms are spotless and there are mostly Kenyans staying there so it doesn’t have a “touristy” feel. I highly recommend it!
by A verified traveler
Good hotel by the beach
Posted 22 Sep 2021 on HotelsThere were some bed bugs which they got rid of once mentioned
by A verified traveler
Posted 16 Aug 2021 on Hotels
Friendly staff. Clean swimming pool. However wifi was not working. I would appreciate a variety of foods for breakfast. Dinner was great.
by A verified traveler
Posted 23 Dec 2020
by A verified traveler
An Ok Place to rest
Posted 17 Dec 2020 on HotelsAmazing view from the hotel room, fun activities; water polo, pingpong etc. Mr. Chaka was a great help. An Ok place to rest. I would come back for rest.
Comment from Hotel Management
21 Dec 2020 by Dan, Hotel Management
Dear Guest, Greetings from Plaza Beach Hotel. We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya. We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment and the selection of our services,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members.We promise to offer quality service at all times. . We value your comments which shared will all and look forward to your return visit in not too distant future. Kind regards Plaza Beach Hotel Management Team
by A verified traveler
Posted 17 Feb 2020 on Hotels
Comment from Hotel Management
17 Feb 2020 by Dan , Hotel Management
Dear Nicole,
Greetings from Plaza Beach Hotel.
We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya.
We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment and the selection of restaurants,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members.
We value your comments which shared will all and look forward to your return visist in not too distant future.
Kind regards
Plaza Beach Hotel Management Team
by A verified traveler from Nairobi
Posted 21 Jan 2020
This was probably a grand hotel in its day...but needs a complete refurbishment and new management. The reception staff was friendly, the restaurant staff at breakfast disinterested. The room smelled damp and musty, but was at least clean. The internet went down regularly, “we are working on it”. Breakfast? No eggs available, no sausage or bacon. Bread, watermelon, chicken wings, cereal, local porridge and beans.
Comment from Hotel Management
22 Jan 2020 by Dan, Hotel Management
Dear Nicole,
Greetings from Plaza Beach Hotel.
We would like to thank you for taking your time and sharing your recent experience at Plaza Beach Hotel,Mombasa Kenya.
We are glad to read you appreciate the general look and feel of the hotel,its cleanliness,the hotel environment and the selection of our services,indeed pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members.We promise to sort out all issues you raised and we apologize for any inconvenient caused during your stay.
We value your comments which shared will all and look forward to your return visit in not too distant future.
Kind regards
Plaza Beach Hotel Management Team
by A verified traveler
Posted 27 Oct 2019 on Hotels
Comment from Hotel Management
20 Nov 2019 by Dan, Hotel Management
Thank you for your valued feedback,we promise to deliver quality service to all our guests.Looking forward to host you for your second time at Plaza Beach Hotel.
by A verified traveler
Posted 13 Dec 2018
Nice hotel, close to the beach. Very nice breakfest acompany monkey
by A verified traveler
Posted 1 Dec 2018 on Hotels
