Ratings based on 212 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 11 Nov 2024
the place
by A verified traveler
Posted 4 Nov 2024
Need to improve
by A verified traveler
Posted 1 Nov 2024
Unfortunately, my stay at this hotel was far from satisfactory. The room and bathroom were very dirty, and all the furnishings were old and neglected. The mosquito net was terribly dusty and had stains from squashed mosquitoes, which was not only unpleasant but also gave the impression that hygiene is not a priority here. Additionally, the check-in process was lengthy because they couldn’t find my reservation confirmation, and I had to send them an email with the confirmation. The towels were also dirty. Furthermore, the photos on Expedia do not reflect the actual condition of the rooms – everything looked much better in the pictures than in reality. I definitely wouldn’t recommend this hotel if you care about cleanliness and good conditions.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Thomas, Hotel Management
Dear Stefan,Thank you for staying at MGM Muthu Nyali Beach Resort & Spa! We would like to offer our gratitude for your kind rating of our property. It is our pleasure to know that you had a pleasant stay with us. We do appreciate your rating and we have sharedit with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Thomas
by A verified traveler
Posted 17 Oct 2024
I didn’t expect much from this place before I booked it but I was completely surprised after the first day. The property was right on the beach and the staff was great and friendly.
The only slight problem was the wifi connection. It was slow at times.
I would recommend this place to anyone considering staying on Nyali beach.
Comment from Hotel Management
22 Oct 2024 by Thomas, Hotel Management
Dear Guest,Let us thank you for choosing Muthu Nyali Beach Resort for your stay and we are glad we were able to meet and exceed your expectations. Its a pleasure to hear that the staff were great and friendly. We also have noted about the WIFI experience and have already improved on that. Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future. Best regards,
by A verified traveler
Posted 17 Oct 2024
Friendliness was great!
Comment from Hotel Management
22 Oct 2024 by Thomas, Hotel Management
Dear Guest,We appreciate that you have taken the time to write a review for Muthu Nyali Beach Resort & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we were able to meet your expectations. We look forward to welcoming you back on your next visit, Best regards,
by A verified traveler
Posted 14 Oct 2024
It's not a bad hotel , just a bit old. They need new smart tv's and mini fridges. Everything runs slow there so if you need to get somewhere don't wake up late.
Comment from Hotel Management
22 Oct 2024 by Thomas, Hotel Management
Dear Guest,First of all, we would wish to thank you for your honest and positive comments about our Resort. We have also however taken into consideration all your comments and already the management is working on a plan for renovation on partial basis. Wish you could give us another opportunity to welcome you back and prove that we can serve you better. Best regards,
by A verified traveler
Posted 12 Oct 2024
Beach area was amazing
Comment from Hotel Management
22 Oct 2024 by Thomas, Hotel Management
Dear Guest,Thank you for rating us 4 / 10 in your recent review. It is delightful to learn that you had a great stay. We hope to see you again at Muthu Nyali Beach Resort & Spa! Best regards,
