Ratings based on 31 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2023
The staff was excellent. I felt the price for the place was high in comparison to some other places in Mombasa. The room was smaller than expected.
I enjoyed the pool, and food was good.
by A verified traveler
Posted 24 Nov 2023
All the facilities are old and lack of maintenance. Dining choice is very basic and many flies in the dining area. Overpriced compared with its condition.
by A verified traveler
Posted 11 Oct 2023 on Hotels
by A verified traveler
Posted 28 Aug 2023
OK
by A verified traveler
Posted 21 May 2023
Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use.
Comment from Hotel Management
30 May 2023 by Reservations Manager , Hotel Management
Dear Abdi,We wish to thank you for staying with us and for the kind feedback. It means a lot and it will enable us to always look forward to better our service and ensure quality product. We look forward to hosting you in the near future.Regards,
by A verified traveler
Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
30 May 2023 by Reservations Manager , Hotel Management
Dear Christa,We apologies for the delay and we appreciate feedback. If possible, kindly let us know on what to improve to make your future stay more comfortable and enjoyable.Regards
by A verified traveler
Posted 9 Mar 2023
This is an older property, so there are some things that are not perfect. I would stay here again with no hesitation and actually would prefer this over a fancy hotel any day because I like the peace and quiet.
We stayed Sunday, Monday and Tuesday nights. There was no crowd and no loud music. Again, perfect for me.
The entire area was clean and safe. Parking was secure.
The place is well off the main roads, so there is zero noise from traffic and the only foot traffic is on the beach. Very safe.
This hotel is pretty far away from the other hotels, so the beach area was always quiet. The people who sell things are all around the other hotels. Walking distance if you want to see it, but we didnt have to deal with them non-stop, so we were able to relax.
A/c was good, but we left the windows open and were very comfortable day and night (Early March). Maybe it was just the time of year, but we didnt see 1 mosquito. No screens on the windows and our bed didnt have a mosquito net....but we didnt need them either.
We were on the top floor, beach side. Wifi was enough to check email, but not good enough for social media or streaming. Buy a mobile data package if you need it. SafariCom worked well for us.
The hotel food was good and the staff was great. Zero complaints.
Roberto's Italian restaurant is a must and is only a couple minutes away by car.
Comment from Hotel Management
28 Mar 2023 by Cocoa collection , Hotel Management
Dear Jason,Good day,Thank you for staying with us and we appreciate your feedback, we have worked on the Wi-Fi and believe on your next stay you will be able to enjoy your streaming and the social media interactions.We look forward to your next visit and please do not hesitate to contact us for any information or clarification required.Regards.
by A verified traveler
Posted 9 Jan 2023
by A verified traveler
Posted 26 Jun 2022
by A verified traveler
Posted 6 Apr 2022
If you appreciate nonstop ocean views, clean/air conditioned rooms, helpful/gracious/professional staff, great food and a nice ocean breeze…you will love this resort.
There was a view of the Indian Ocean from every step I took on the property (including both rooms I had) other than the wash room and the elevator. There are open sitting rooms and balconies on each floor that offer comfortable seating and more views of the Indian Ocean. If you require more…you can sit in the lobby, on the patio or at shaded tables on the lawn.
The exchange between the ocean and the resort is so engaging and uninterrupted, I completely forgot the busy/noisy streets of Mombasa were a couple of hundred meters away.
I came for a week and stayed two. The staff is: friendly, courteous and professional. The management is: available, interested, engaged and helpful without being intrusive. I could not have asked for more.
Comment from Hotel Management
7 Jun 2022 by Fidelis KAnyi, Hotel Management
Dear Thomas,
Let us thank you for recommending Sun Africa Beach Resort after the experience you had with us! We are proud to know that you enjoyed the beautiful view, tasty food and supportive staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.
Kind Regards,
