Ratings based on 131 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Never book there.
I booked there, took a flight to enjoy my reservation, and once there, I was told by a security guard that the hotel is closed since a month for renovations. They did not want to assist us for anything, and we ended up at another hotel (Neptune Beach Resort).
At the second hotel, we talked with other clients there and some of them knew the Bamburi Hotel and they told us they only experienced bad things with Bamburi Hotel too. Never book there, that's my advice. They will steal from you and never communicate with you if there's an issue like closing, delay, etc.
Comment from Hotel Management
9 Nov 2024 by Kate, Hotel Management
Dear Gabriel,Thank you for your feedback. We are sorry to hear that you were informed by the guard that the hotel was closed. Your booking agent was informed 2 months prior to your arrival date and confirmed that you cancelled your booking. Sorry for any inconvenience caused by the booking agent. Best regards,Catherine Yield Manager
by A verified traveler
Posted 25 Aug 2024
Customer service was excellent. All members of staff really looked after us (family) and made us feel right at home.
Comment from Hotel Management
9 Nov 2024 by Kate, Hotel Management
Dear Idris,Thank you for your excellent review. Much appreciated.Best regards,Catherine Yield Manager
by A verified traveler
Posted 6 Aug 2024
Everything
Comment from Hotel Management
9 Nov 2024 by Kate, Hotel Management
Dear Mekonen,Perfect. Thanks.Best regards,Catherine Yield Manager
by A verified traveler
Posted 3 Aug 2024
A nice break. Rooms need a update
Comment from Hotel Management
9 Nov 2024 by Kate, Hotel Management
Dear Pavan,Hotel renovations started in September. Everything will be new. Hope to reopen in March 2025.Best regards,CatherineYield Manager
by A verified traveler
Posted 14 Jul 2024
The rooms screaming renovation. Its a shame that the bathroom dont fill up with water fast enough takes all day after a flash.Thats embarrassing! when you ask they say they just fixed the tank the water will run just fine which wont . And its all the toilets in the hotel.The rest of the building is ok just toilets water system and rooms
Comment from Hotel Management
9 Nov 2024 by Kate, Hotel Management
Dear Gibson,Thank you for your for your feedback.Hotel is under renovations till 28th March 2025. Everything will be new.Hope to see you then.Best regards,CatherineYield Manager
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Kate, Hotel Management
Dear Guest,Thank you for your kind rating of Bamburi Beach Hotel.Best regards,Catherine Yield Manager
by A verified traveler
Posted 2 Jun 2024
Everything was good
Comment from Hotel Management
8 Jul 2024 by Kate, Hotel Management
Dear Junior,We appreciate your feedback.Looking forward to your next visit.Best regards,Catherine Yield Manager
by A verified traveler
Posted 24 May 2024
Near beaches/// dinings
Comment from Hotel Management
24 May 2024 by Kate, Hotel Management
Dear Mekonen,A very ideal place for holiday.We welcome you again.Best regards,Catherine
by A verified traveler
Posted 23 May 2024
An old rustic hotel that needs new beds and bathroom fixtures...but the staff is world class, the food is very good, and those two things alone make t it worth the stay.
Comment from Hotel Management
24 May 2024 by Kate, Hotel Management
Dear Terence,Thank you for your feedback. We appreciate your kind remarks and are happy to inform you that plans for renovating the rooms are in progress. In your next visit, you will find a super classy hotel.Best regards,CatherineYield Manager
by A verified traveler
Posted 23 May 2024 on Travelocity
The staff were very friendly and the services were very generous
Comment from Hotel Management
24 May 2024 by Kate, Hotel Management
Dear Kariuki,Thank you so much for posting your feedback. Much appreciated!We look forward to hosting you again.Best regards,Catherine Yield Manager
