Ratings based on 67 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Feb 2023
Place was very clean and comfortable.
by A verified traveler
Posted 3 Jan 2023
I stayed at this property plenty of times and there is nothing not to love about it. Its home away from home. I feel completely safe!
Comment from Hotel Management
13 Jan 2023 by Management, Hotel Management
Thank you for your kind words and repeat patronage of our property. We are thrilled to hear that you have had a great experience every time you have stayed with us, and that you feel completely safe. We truly appreciate your loyalty, and we are glad that our property is your home away from home. We look forward to welcoming you back soon.
by A verified traveler
Posted 22 Aug 2021
This was a great place to spend my time in Jamaica. It was clean, very quiet and had an amazing view of the hills and in a great neighborhood. The manager was fantastic, she helped us every step of the way, understanding. I would not think of a better place to stay.
Comment from Hotel Management
13 Jan 2023 by Management, Hotel Management
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that you found the property clean, quiet and with an amazing view of the hills. We are glad that you found the neighborhood to be great and that our manager was fantastic and helped you every step of the way. We are thrilled that you consider our property to be the best place to stay in Jamaica, and we look forward to welcoming you back soon.
by A verified traveler
Posted 29 Dec 2020
Comment from Hotel Management
13 Jan 2023 by Management, Hotel Management
Thank you for your review!
by A verified traveler
great place to stay
Posted 10 Aug 2020 on HotelsWe had a misunderstanding on our end with the management company and quarantine expectations. However we have stayed here before and would highly recommend Casa royal anytime you’re traveling to Jamaica.
Comment from Hotel Management
13 Jan 2023 by Management, Hotel Management
Thank you for taking the time to leave a review of Casa Royal. We are glad to hear that you have stayed with us before and that you would recommend us to others. We hope to have the opportunity to host you again in the future and make your stay even more enjoyable.
by A verified traveler
Posted 5 Apr 2020
The manager and staff are excellent! They are responsive, friendly, professional and prompt.
Comment from Hotel Management
9 Apr 2020 by -Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 23 Mar 2020
Comment from Hotel Management
9 Apr 2020 by -Management, Hotel Management
During the COVID-19 outbreak the government closed all airports and requested all villas close operation. We are sorry we could not accommodate your reservation due to regulations and would like to offer you a free 4 night stay as soon as the global pandemic has subside.
by A verified traveler
Good service, clean and comfortable apartment
Posted 4 Mar 2020 on HotelsVery nice place, clean and comfortable ad the manage is a warm and caring lady. They want you to check out by 10am latest of a late check out feel will apply. This is the only reason it is not a perfect score because the apartment is very nice and the service otherwise was excellent.
Comment from Hotel Management
18 Mar 2020 by -Management, Hotel Management
Thank you for the review. An apartment of this size does take a few hours to detail and be ready for 3pm. We thing 10am is a decent time because some guest check in at 2pm.
by A verified traveler
The 2 bathrooms was a huge plus, nice stay
Posted 25 Feb 2020 on HotelsThe neighborhood is quiet. Only "downside" would be the assigned parking is further from the lobby door that others. In viewing online we actually thought the property had Jacuzzi, but we mistaken it with Casa Tianna and were a little disappointed when we found out it was our error. Nonetheless an overall good experience and we would return. Good communication by the owner.
Comment from Hotel Management
29 Feb 2020 by -Manager , Hotel Management
Thank you for your review. True, the parking is about 12 spaces from the lobby door but I am not entirely sure that is a lot of walking. Thanks again for your review and we look forward to hosting you again in the near future.
by A verified traveler
Almost a perfect stay at Casa Royale Apartments
Posted 22 Feb 2020 on HotelsThe lack of chair on the balcony is the only reason I am not giving this stay a perfect rating. The balcony is small but at lease one chair could work. Everything was amazing. I could live in that apartment. Love the two bathroom option because I hate sharing bathroom. Perfect apartment and highly recommended.
Comment from Hotel Management
29 Feb 2020 by -Manager , Hotel Management
Thank you for your review. The balcony is moderate size and we will consider a chair. The two bathrooms are a big plus at Casa Royale.
