Ratings based on 571 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024 on Orbitz
Very helpful staff, stylish and clean hotel, very comfortable bed, short walk to historical part of town. Grocery store across the street. Excellent garage for securing bicycles.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Stéphanie Diemert, Hotel Management
Cher Ramiro,Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que votre séjour n’ait pas été à la hauteur de vos attentes.Afin de mieux comprendre ce qui a causé votre déception, nous serions reconnaissants si vous pouviez nous fournir plus de détails sur les problèmes rencontrés. N’hésitez pas à contacter directement notre directrice à angele.jodet@dianacollection.com.Vos retours sont très précieux pour nous et nous aident à améliorer continuellement la qualité de nos prestations.Nous espérons avoir l’opportunité de regagner votre confiance. Cordialement,Stéphanie Diemert,Chef de Réception
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 1 Jun 2024 on Hotels
Comment from Hotel Management
20 Sep 2024 by AJ, Hotel Management
Madame, Monsieur,Nous sommes ravis de lire que votre séjour a été à la hauteur de vos attentes.Nous espérons vous accueillir à nouveau prochainement.Bien cordialement,Angèle JodetDirectrice
by A verified traveler
Posted 9 May 2024
Good location for the Bugatti trail
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
Posted 7 Dec 2023
Amazing staff, and lovely and quiet location with frequent trains to Strasbourg and the airport.
by A verified traveler
Two nights in the area
Posted 27 Sep 2023 on HotelsA disabled room was requested during the reservation process - such a room was not provided & did not appear to exist; when made known reception there was an indifferent attitude. Often double beds are in such 'disabled' designated rooms & are unsuitable for many disabilities ... this is a predominant problem in many French hotels. The hotel may be fine for an overnight business trip. The hotel was modern, clean & functional.
by A verified traveler
Posted 18 May 2023
Nice hotel and friendly
hospitality workers.
Comment from Hotel Management
24 Jun 2023 by Nicolas, Hotel Management
Dear OLENA, Thank you for your nice rating of 5/5 and for your nice comment. Looking forward to welcoming you again during a future stay in Alsace.Best regardsNicolasReception
