Ratings based on 482 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotel but breakfast could be improved
Posted 30 Jan 2024 on HotelsThe room was good and spacious. Parking very convenient and good location easy to access and walking distance from the city center. The spa is a wonderful plus. I just wish the breakfast was better like other hotels in the area that offer more cheeses and charcuterie. I rather have the Nespresso at breakfast than in my room.
Comment from Hotel Management
21 Feb 2024 by La Réception, Hotel Management
Thank you for sharing your experience with us. It's wonderful to know that you also enjoyed you stay and our spa facilities.We appreciate your feedback regarding the breakfast selection. Best regards,
by A verified traveler
Oops! The restaurant was closed on Sunday
Posted 21 Oct 2023 on HotelsThe bathtub stopper wasn't working well.
The restaurant introduced me to another restaurant that was great instead.
Comment from Hotel Management
28 Oct 2023 by Reception's team, Hotel Management
Dear Daisuke,Thank you for leaving a comment on your stay.
by A verified traveler
Good value, but do not expect a real 4* hotel
Posted 8 Oct 2023 on HotelsWe booked a room for one night so we could spend the night near the airport before an early flight the next day. The hotel is located in a quiet part of town, right by the water, with free parking nearby. Upon arrival, the check-in desk is quite hard to find (you need to go to the bar). Staff was really nice. We stayed in a room on the second floor which didn’t look as large and recently remodeled as the pictures on hotels.com suggest - we were surprised this is even rated 4-stars. 3-stars would be more appropriate, in my opinion. The bathroom was of decent size with a large shower. The bed was comfortable (not too firm, not too soft, just right).
All in all, a little disappointed with the room, but the price we paid (less than $100/night) and the friendliness of the staff made up for it. A good hotel for our needs.
Comment from Hotel Management
13 Oct 2023 by The Reception Team, Hotel Management
Dear guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments and are pleased to hear that you found our staff to be friendly and that the bed was comfortable. We apologize if the room didn't meet your expectations, and we will look into the discrepancies between the room and the online images. We're glad the hotel served its purpose for your overnight stay near the airport.Your input is valuable, and we will use it to make improvements where necessary. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm regards,
by A verified traveler
A lovely well run hotel
Posted 24 Sep 2023 on HotelsA really good place to stay, very comfortable, friendly helpful staff great location, easy train access to Strasbourg.
Comment from Hotel Management
13 Oct 2023 by The Reception Team, Hotel Management
Dear Stephen,Thank you for your kind words! We're delighted to hear that you had a comfortable and enjoyable stay with us. Our staff takes great pride in providing friendly and helpful service. We're pleased that our location and easy train access to Strasbourg met your needs. We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by L'équipe de la Réception, Hotel Management
Cher Edwin,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Au plaisir,
by A verified traveler
Posted 14 Aug 2023
Lovely and spacious family room - facilities great!
Hamman wasn’t working while we were there
Comment from Hotel Management
16 Aug 2023 by L'équipe du Diana By Happyculture, Hotel Management
Hello Mark,We are delighted to hear that you enjoyed our charming and spacious family room as well as our excellent facilities. However, we apologize for the inconvenience caused by the Hamman which had a small breakdown during the afternoon of your stay. Your understanding is precious to us, and we hope that you still had a pleasant stay. We would be delighted to welcome you again in the future.
by A verified traveler
Posted 30 Aug 2022 on Hotels
by A verified traveler
Posted 31 Jul 2022 on Hotels
Comment from Hotel Management
3 Aug 2022 by La direction, Hotel Management
Merci pour votre notation
by A verified traveler
Posted 17 Apr 2022
I am sure they will answer my considerations wifi an apology. IT IS UNACCEPTABLE.
When a hotel says on Expedia they have free wi-fi, it is supposed to work.
but it didn't, and I am from Brazil, my job starts is 5 hours earlier them Strasbourg France, and the wifi of the hotel Diana didn't work.
I had to use my own line - 4g - and I spend more than one hundred euros .
the hotel price is one hundred euros for the cheapest room, the one I have chosen in Expedia.
I started to work on the internet at 4 am Paris time, 11 pm in brazils time. one day before
at 11 am - Paris time - I went to the main desk to check out, paid the amount I had to pay, but I complained about the wifi.
the person on the main desk just said- why you did not asked to change the room.????
I said I had spent one hundred dollars in internet, and the person just said I AM SORRY.
How can a person, after 500 km drive from Kitzbühel on the check in date, at 4 am of the next day, with his wife and luggage, ask the main desk to chance the room.
THIS IS UNACCETABLE
THE MOST IMPORTANT AMENNITIES I FILTER ON EXPEDIA IS PARKING AND WIFI AND THIS HOTEL TELS IN APP EXPEDIA IT HAS WIFI WORKING IN ALL ROOMS.
The day of the check out, I speak with another costumer on the parking lot, and he said to me that he also had to use his own 4g to do his work.
Comment from Hotel Management
22 Apr 2022 by La direction, Hotel Management
Hello,
We have taken note of your comment and we apologize for the WIFI problem you mentioned. A breakdown on a WIFI terminal is the cause of the poor quality of the signal during your stay, which impacted 5 rooms that day. We discovered this breakdown following your complaint in reception and we immediately contacted our service provider for repair. We invite you to send us the proof of telephone expenses in order to be able to compensate you. Best regards.
by A verified traveler
Posted 16 Feb 2022 on Hotels
Comment from Hotel Management
20 Feb 2022 by La direction, Hotel Management
Merci pour notre notation.
Au plaisir de vous revoir.
