Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Got there late and they were still amazimg
Comment from Hotel Management
21 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to share your experience, Rebecca. We appreciate your business and hope to welcome you back again soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to share your rating, Alex. We apologize for any shortcomings and hope to exceed your expectations during your next visit.
by A verified traveler
Posted 19 Nov 2024
Location was good. Not enough elevators
Comment from Hotel Management
19 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to share your experience. We appreciate your business and hope to welcome you back again soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to leave us a great rating, Steve. We appreciate your business and hope to welcome you back again soon.
by A verified traveler
Posted 18 Nov 2024
Large and clean rooms with showers that work well.
Comment from Hotel Management
18 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to share your feedback, Mark! We are happy to hear you enjoyed your stay and hope to welcome you back again very soon.
by A verified traveler
Posted 16 Nov 2024
Place is well taken care, staff was great at check in and check out.
Comment from Hotel Management
17 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to leave us a great review! We appreciate your time and hope to welcome you back again soon.
by A verified traveler
Posted 15 Nov 2024
Pet friendly, clean large room.
Friendly staff. Easy to walk to a variety of restaurants.
Great pool, whirlpool.
I didnt like the 35.00 pet fee applied each night of my stay as no daily housekeeping was needed of done, should be one time fee.
Comment from Hotel Management
15 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to share your experience, Pamela. We appreciate your business and hope to welcome you back again soon.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Abby, Hotel Management
Thank you for taking the time to share your feedback, Ray! We hope to welcome you back again soon.
by A verified traveler
Posted 6 Nov 2024
The hot tub temp was not regulated way to cold no.smell of chlorine pool.water cloudy
Comment from Hotel Management
6 Nov 2024 by Abby, Hotel Management
Thank you for sharing your feedback with us. We apologize for the issues you experienced with the hot tub temperature and pool clarity. Our team takes pool maintenance seriously, and we'll be addressing these concerns immediately to ensure a comfortable and clean experience for all our guests. Thank you again for bringing this to our attention, and we hope to welcome you back for an improved stay.
by A verified traveler
Posted 4 Nov 2024
They allowed a couple different child birthday parties and the entire pool was filled with unattended children while their parents sat around and drank. There were SO many people that hot water did not work from 8pm at night until we checked out the next day, we could NOT shower or use the Jacuzzi tub we so much extra to have in our room. They couldn't keep up at breakfast in the morning either because of so many guests being unaccounted for, allowing all these people that didn't pay to stay to come down and eat. I will never go back on a weekend again.
Comment from Hotel Management
5 Nov 2024 by Abby, Hotel Management
Thank you for your feedback. We're truly sorry for the disruptions you experienced during your stay. Hosting special events can occasionally lead to increased activity in shared spaces, and we apologize if this impacted your time at the pool and breakfast. Additionally, we regret that our water heating system couldn’t meet the demand on that particular evening—this is something we're actively working to prevent in the future. Your experience does not reflect the relaxing environment we strive to provide, and we hope you might consider visiting us again on a quieter weekend for a more enjoyable stay.
