Ratings based on 480 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Wouldn't honnor Reservation through Expedia and is no longer the Oyo, it was bought and charged to America's Best
by A verified traveler from Franklin Grove
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Thanks for taking out your valuable time to rate us, Lamont! We will work even harder to make your stay a memorable one :) Regards, Lisa
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hi, Missy! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 20 Oct 2024
Weak
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team is committed to providing the best possible experience to all our guests, and we appreciate your input. If there is anything specific you would like to discuss further, please feel free to reach out to us at guestsupport.na@oyorooms.com. We value your patronage and hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your feedback! We apologize for any inconvenience caused during your stay. We value your feedback and would like to understand the specific issue you faced in order to address it. Please email us at guestsupport.na@oyorooms.com so we can assist you further.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Oct 2024
Full disclosure: I was there six hours and basically slept. But the gentleman who checked me in put me in a nice first-floor room, I was able to park outside of my room, and the plumbing worked. What else is there, esp considering the price? Thanks for a nice stay when that’s exactly what I needed.
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your experience with us. We're thrilled to hear that your stay at our property was exactly what you needed. It's great to know that our team member assigned you a nice first-floor room with convenient parking and functioning plumbing.
At OYO, we strive to provide quality accommodation at an affordable price, and we're glad to have met your expectations. If there's anything else we can assist you with or if you have any further queries, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 10 Sep 2024
There were bugs all over, the bathroom door would barely open due to the toilet being right beside the door. The bathroom was completely filthy!!! Windows are all busted up, theres CONSTANT chaos with guests. Nothing had been cleaned and the fridge nor microwave worked. I left 2 hours after checking in and had a 3 night reservation scheduled. This was the absolute worst experience ever
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Please rest assured that we take your concerns seriously and will address them promptly.
If there are any specific issues you would like us to look into or if you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team is always here to help.
Thank you for choosing OYO Rooms. We hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 2 Sep 2024
We checked in and checked out within five minutes requesting a full refund. Every surface was dirty. The bed had bugs and black stains from the covers to the sheets. Brown bugs under the pillows. The mini fridge had a sticky brown substance all over the outside. the floors were sticky with mounds of black substances. We took pictures and videos and went right back to the office. Requested a refund and left
Comment from Hotel Management
19 Sep 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Terry! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
