Ratings based on 490 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Door would not close and then had blood stain on bed. Would recommend staying somewhere else.
Comment from Hotel Management
27 Nov 2024 by Beatriz Perez-Rios Assistant Manager , Hotel Management
Dear Sabrina,On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our General Manager is aware of the situation and has refunded money back. She has also brought it to the attention of the Head Housekeeper and all staff members. We work together as a team to make sure our guests feel welcome, comfortable and at home. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Have a Wonderful Day! Happy Holidays and Stay Safe
by A verified traveler from Sacramento
Posted 24 Nov 2024
Comfy bed
Comment from Hotel Management
25 Nov 2024 by Front Desk- Angee, Hotel Management
Thank you for taking the time to leave us a review! So glad you liked the "comfy bed" hope to see you again! Happy Holidays and Safe Travels!
by A verified traveler
Posted 3 Oct 2024
Comfortable but noisy AC
Comment from Hotel Management
3 Oct 2024 by Front desk , Hotel Management
Thank you for your review, we do apologize for the noisy AC and we will look into it. Thank you for being a guest at The Best Western Desert Winds.
by A verified traveler
Posted 1 Oct 2024
Very friendly and welcoming staff. Property is a little dated. Did not understand the $100 hold on the card for potential damages but overall
Not a big deal. The train runs right across the street but it was not too loud from the back building
Comment from Hotel Management
3 Oct 2024 by Angee, Hotel Management
Thank you for your review, we're glad the trains did not affect you too much! The staff appreciates the compliment! Thank you for staying at The Best Western Desert Winds!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Front Desk, Hotel Management
Thank You for staying at The Best Western Desert Winds! We're glad you enjoyed your stay!
by A verified traveler
Posted 29 Aug 2024
You could hear the trains close by but over all staff where friendly and the bed was very comfortable
Comment from Hotel Management
2 Sep 2024 by Kenzie, Hotel Management
we do offer complementary ear plugs at front desk. We are glad to have all of our staff here. we are glad you enjoyed your stay.
by A verified traveler
Posted 21 Aug 2024
This hotel was very convenient, clean and comfortable. The staff was very friendly and helpful.
Comment from Hotel Management
2 Sep 2024 by Kenzie, Hotel Management
we are glad you enjoyed your stay with us here at best western . we are glad to have all of our staff . thank you for your compliments .
by A verified traveler
Welcoming Stay
Posted 14 Aug 2024 on HotelsGreat front desk welcome. The winds were high and gusty and on the 2nd floor you can definitely hear it. Not the hotels fault of course. Secure parking and a safe stay.
Comment from Hotel Management
2 Sep 2024 by Kenzie, Hotel Management
we are glad to have all of our staff .we do have complementary ear plugs at front desk . we are glad you enjoyed your stay.
by A verified traveler
Stay here if you need to stay in Mohave!
Posted 5 Aug 2024 on HotelsIf you need to stay in Mohave stay here! It was clean and the staff was great. The breakfast was wonderful. Room was updated. Bed was comfortable. Shower and bathroom were wonderful. Didnt get to use the hot tub or pool due to our late arrival but they were clean and I watched the staff clean and setup the cleaning cycle.
Comment from Hotel Management
2 Sep 2024 by Kenzie, Hotel Management
thank you for your compliments .we are glad to have all of our staff .we are glad you enjoyed your stay with us .
