Ratings based on 89 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
A wonderful ryokan stay with exceptional Kaiseki dinner, with dinner served in our room. Kaiseki was mostly made with produce well known in the prefecture, made with a lot of care and was so delicious. Breakfast was buffet style, which was a mix of Japanese and continental - nothing exceptional, but still decent!
Especially important to be able to converse in some basic Japanese here, however they do have a few talented young staff (ours was Inoue-san) who are able to converse in decent English during dinner and made our stay especially memorable. My partner is not Japanese speaking, and she insisted she would try her best to speak in English so I wouldn’t need to always translate.The staff were also kind and helpful in general.
The onsen in the room was lovely and private enough the despite the ryokan not being far from a road. The massage chair was an added bonus for cold and stiff muscles. Room was clean, spacious and very quaint - will certainly come back!
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
A wonderful experience!
Posted 26 May 2024 on HotelsThis ryokan was exceptional in terms of service and cleaniness. The dinners served in the room were SO GOOD! I stayed 3 nights and each night was an entirely new spread of delicious samplings of the best of Yamagata's food: tender morsels of Yamagata beef, fresh sashimi, pearly shiney Yamagata rice etc., kept being served and there wasnt a night I felt hungry in the middle of the night. The room was elegantly furnished. The massage chair was a definite plus! In-room onsen was terrific. I do not think the public onsen outside of the hotel were great. It was small, way too hot and very crowded, and you'll have to pay onsen tax to use it. Stick to the hotel onsen in their basement which is way bigger and will not boil your skin off. They rotate the timings for use of the onsen for men n women, so do take note of that. Breakfast buffet options were pretty basic, so i did not quite enjoy the food. Bedding: futons were somewhat old and very thin, and even stained (blood?) I had to stack 2 futons for extra comfort.
All the minus points aside, this hotel has the best staff. In particular, employee Rina was a real darling! She went above and beyond the call of duty when she served me my dinners, making every effort to recommend foods or sights around Yamagata. Upon checkout, the concierge even handed me a handwritten note from her. That totally warmed my heart! I highly recommend this ryokan to all who visit Mogami. Thank u for being one of the best hotels I'd ever stayed in.!
by A verified traveler
Posted 9 Apr 2024
Nice room with an onsen bath on the enclosed veranda. Great food with friends served in a private room.
by A verified traveler
Posted 27 Feb 2024 on Hotels
by A verified traveler
Posted 20 Feb 2024 on Hotels
by A verified traveler
Great Dinner
Posted 14 Feb 2024 on HotelsAmazing!! Dinner alone was worth the money and the trip. Staff is so kind
by A verified traveler
Posted 23 Dec 2023
Very nice place to stay
by A verified traveler
Posted 9 May 2023 on Hotels
Excellent
by A verified traveler
Posted 8 Mar 2023
All staff were friendly and caring. Waitress Sato was in particular impressive and spoke good English which in fact was not too common for onsen hotels.
