Ratings based on 20 Verified Reviews
4.4 Room cleanliness
3.7 Service & staff
4.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024 on Hotels
Comment from Hotel Management
18 Oct 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 8 Oct 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Holiday Hero , Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
by A verified traveler
Posted 21 Sep 2024
First let me say Marie in customer service was great. But when we first arrived into unit. Could not get into bathroom door locked from inside. Got inside and there was no toilet paper, or hot water, towels. Had to rent towels. I played with propane thing and got hot water.( did call emergency number received no answer)Thank goodness we had our own toilet paper. Went to turn heat on for bed no heat. Maintenance fixed in morning. Went to cook dinner that night no propane to stove. Gave up at that point. We were traveling from Canada i booked this property because it said it had laundry facilities, but it did not. If you are not going to turn water etc on before a guest arrives Some kind of instructions or pictures would be helpful. I enjoyed my stay in moffat not because of my accommodation but because of the people i came to visit.
Comment from Hotel Management
22 Sep 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Reception staff were not very friendly the pub was closed for 2 days off our stay nothing to do
Comment from Hotel Management
31 Aug 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 26 Aug 2024
This was a small manufactured house on jacks with no skirting. Couldn't check in until 4:15 ( check-in at 4), yet had to leave at 10. Had to pay for towels. Two of the three bedrooms had two single beds each crammed into a small space. Toenail clippings on the floor and in one bed. Changed bedding ourselves with provided bedding. Horrible!!
Comment from Hotel Management
27 Aug 2024 by Holiday Hero , Hotel Management
We sincerely apologise that your recent stay with us did not meet our usual standards. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit.Please know that we are taking your feedback seriously and will address the issues you experienced to ensure they do not happen again.
by A verified traveler
Clean, charachterless, nothing to write home about
Posted 14 Jul 2024 on HotelsStatic home overlooked a gravel car park eveb though was purchased as luxury customer sevice was poor, asked to borrow an iron as going to a wedding as mentioned in the listing but wanted £20 to loan one, same for a travel cot. Playground ubder construction and wasnt informed, building work going on all day with diggers, also not mentioned.
Comment from Hotel Management
21 Aug 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 8 Jun 2024
Overall it was ok the park & area was lovely we have realised we need an ramp for our dog as he found the caravan stairs a bit hard to get up as he is elderly and not so nimble on his feet but only caravans for dogs are the stair ones,the bar on site was not open until the last night of our holiday which I found a bit annoying but not enough to dampen our holiday spirtits
by A verified traveler
Posted 28 Apr 2024
Caravan leaked after one night and no help given so had to leave as unsafe
by A verified traveler
Posted 10 Mar 2024 on Hotels
by A verified traveler
Posted 10 Mar 2024
A beautiful area.
