Ratings based on 956 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Ok for a quick stop over. The sleeper trains ringing their horns all night was not good but not the hotels fault.
by A verified traveler
Posted 21 Nov 2024
We were very disappointed in our room. It smelled when we walked in. I opened the curtains and it had mildew on the bottom of the window window frames.
It was not as clean as I would have expected. We won’t be staying there again.
Comment from Hotel Management
22 Nov 2024 by JM, Hotel Management
We’re sorry to hear your stay did not meet expectations, Robert. Cleanliness is a top priority for us, and we regret that your room was not up to standard. Your feedback about the smell and mildew has been shared with our housekeeping and maintenance teams to address these concerns promptly. We hope you’ll consider giving us another chance to provide a better experience in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by JM, Hotel Management
Hello Stephanie. Thank you for your review. We're sorry to hear that your stay did not meet your expectations. We hope to have the chance to provide a better experience during your next visit.
by A verified traveler
Posted 17 Nov 2024
Staff was friendly and lobby was as inviting with many amenities.
Comment from Hotel Management
18 Nov 2024 by JM, Hotel Management
Hello Lisa. Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and inviting lobby. We take pride in providing a welcoming atmosphere and convenient amenities to enhance your stay. Looking forward to welcoming you back soon! Safe travels until then!
by A verified traveler
Posted 15 Nov 2024
I hate to write this review because we’ve always had a wonderful experience at the Double Tree.
Our shower was filthy and the water was scalding. Someone could really get hurt with how high the temperature is allowed to get. Once we were able to get it to a safe temperature, we found that there was no shampoo or conditioner. The most unfortunate part was that I was there for a funeral and the neighbor had their TV at MAX volume that they couldn’t hear security knocking at their door repeatedly. We called again and they said security couldn’t hear anything from the hallway - simply not true. We were offered ear plugs but opted to leave instead. We were there all in all maybe an hour. I was already sad because of the funeral and this simply didn’t help.
Comment from Hotel Management
15 Nov 2024 by JM, Hotel Management
Thank you for sharing this experience, Christina. We’re truly sorry to hear that your recent stay fell short, especially during such a sensitive time. It’s deeply concerning that your shower’s temperature was difficult to control, and the cleanliness was below our standards. Safety and comfort are priorities, so we’re addressing the water temperature to ensure safe settings.We also apologize for the noise disruption and any lack of response from our team. We understand that rest and peace are essential, and we’re reviewing this with our staff to prevent similar issues. Thank you again for your feedback, and we hope to have the chance to provide you with a more supportive experience in the future.
by A verified traveler
Posted 14 Nov 2024
Great place to stay.
Comment from Hotel Management
15 Nov 2024 by JM, Hotel Management
Hello Robert. Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay and found it to be a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
No good
Comment from Hotel Management
14 Nov 2024 by JM, Hotel Management
Thank you for your feedback, Bassam. We're sorry to hear that your experience fell short of expectations. If there's anything specific you would like to share, we’d appreciate the opportunity to address it and improve for future stays.
by A verified traveler
Posted 14 Nov 2024
Quality service and best in class business class hotel in Modesto.
Comment from Hotel Management
14 Nov 2024 by JM, Hotel Management
Hello. Thank you for the fantastic feedback! We're delighted to hear that you enjoyed the quality service and found our hotel to be a top choice for business travel in Modesto. It was our pleasure to make your stay comfortable, and we hope to welcome you back soon!
by A verified traveler
Posted 11 Nov 2024
Needs work
Comment from Hotel Management
11 Nov 2024 by JM, Hotel Management
Thank you for your feedback, Jonathan. We're glad to see you had a positive experience overall, but we’re always looking for ways to improve. Safe travels, and we hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
Sucked balls
Comment from Hotel Management
11 Nov 2024 by JM, Hotel Management
Hello Jon. Thank you for sharing your experience with us. We're sorry to hear it didn't meet your expectations. If there's anything specific you'd like us to address, please let us know—we're committed to improving and providing a better stay. Safe travels.
