Ratings based on 323 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Wonderful old charm in Modena
Comment from Hotel Management
31 Oct 2024 by Phi Hotel Canalgrande , Hotel Management
Dear Jacqueline,thanks a lot for choosing us and leavjng your review. We are glad that you liked our hotel style and the charme it trasmit to our guest.We hope you enjoyed your time spent with us and your visit to modena can soon return to visit us.Kind regards Phi Hotel Canalgrande
by A verified traveler
Posted 24 Oct 2024
Xxx
Comment from Hotel Management
25 Oct 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Guillermo,thank you for sharing your evaluation for us.Kindest regardsPhi Hotel Canalgrande
by A verified traveler from Boston
Posted 6 Oct 2024
I found this hotel a huge disappointment we arrived after having a pleasant stay at the Phi hotel in Bologna and expected a similar experience but that was not the case . One of lights in our room were blinking on and off so we called for service and informed it wasn’t the light but the wiring in the wall , the button to flush the toilet was malfunctioning, the glass on the vanity light was missing exposing the light bulbs, there was a pile of trash outside of our room in the hallway that sat there for two days , the curtains on the windows were torn and hanging off the rod , no one offered to help us with our luggage and was so noisy at night from street noise we couldn’t sleep .
Having just stayed at their hotel in Bologna where we were happy this location was a huge disappointment to us .
Comment from Hotel Management
7 Oct 2024 by Phi Hotel Canalgrande, Hotel Management
Dear David,We would like to thank you for choosing our hotel and for leaving your feedback about your experience.We are sincerely sorry that your stay with us was not as positive as the one spent at our hotel in Bologna and that you found inattentions in our structure that did not allow you to enjoy the same quality.We will carry out all the necessary investigations to verify what was not up to our usual standards and prevent inconveniences such as those reported from happening again in the future.We truly believe that we have missed an important opportunity to show you how much we care about the satisfaction of our guests and we would like to apologize if we were not able to do so this time.We would greatly appreciate it if you would give us a second opportunity to show you our commitment.Our warmest regardsPhi Hotel Canalgrande
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Lisa,thanks a lor for leaving your evaluation.Best regardsPhi Hotel Canalgrande
by A verified traveler from DARIEN
Posted 29 Sep 2024
Good choice for an overnight stay…
Comment from Hotel Management
30 Sep 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Theresa,thank you for being our guest and for taking the time to share your review.We are glad to hear that you had a positive experience. Our team works hard to provide a comfortable and enjoyable stay for our guests and your satisfaction is the most important prize for our commitment. We hope to have the pleasure of welcoming you back in the future. Kindest regardPhi Hotel Canalgrande
by A verified traveler
Posted 28 Sep 2024
OUTSTANDING Historic and beautiful hotel…first rate staff that were extra helpful when we needed it…Junior Suite was wonderful…with view of bell tower…would like to visit again and I will stay here in a Heartbeat…
Comment from Hotel Management
30 Sep 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Patrick,we would like to thank you for choosing the Phi Hotel Canalgrande and for taking the time to share your experience with us. We are delighted to hear that you had an enjoyable stay at our historic hotel, and that our staff went above and beyond to assist you, providing top-notch service. At the same way, we are thrilled that you enjoyed your room and the charming view offered of the bell tower. It would be our pleasure to have you as our guest again in the future. Best regardsPhi Hotel Canalgrande
by A verified traveler
Posted 21 Sep 2024
great front desk service
Comment from Hotel Management
23 Sep 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Anthony,each member of our staff is happy to make themselves available to our guests and to guarantee them, with a service attentive to their needs, the best possible stay experience: we are happy that this attention was appreciated and made your experience with us positive.It was an honor to have you as our guest and we thank you for choosing us and leaving your kind words.Hoping to see you again soon in this or another of our Phi Hotels, we send you our warmest regards.Phi Hotel Canalgrande
by A verified traveler
Posted 8 Sep 2024
Very close to everything
Great breakfast
- Old stained carpet in room
- Slight bad odor in room
Comment from Hotel Management
9 Sep 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Vicky,thank you for staying at the Phi Hotel Canagrande and for taking the time to share your experience with us. We are happy to read that you enjoyed our convenient location and breakfast buffet where we like to offer a wide choice of fresh, typical product to start the day at the best.However, we are sorry to hear about the carpet and the smell in your room. We assure you that we take cleaning and maintenance very seriously and will try to intervene where possible to ensure that your stay always lives up to our guests' expectations..We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.Best regards,Phi Hotel Canalgrande
by A verified traveler from las vegas
Posted 2 Sep 2024
Great service
Comment from Hotel Management
3 Sep 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Maria,Thank you sincerely for your kind feedback! We are pleased to read that the service during your stay was great. Your satisfaction is our top priority. We look forward to welcoming you back as our guest! Kind regards,Phi Hotel Canalgrande
by A verified traveler
Posted 28 Aug 2024
Loved our stay. The room was comfy and the bathroom was clean. Great location for walking, sites, restaurants and public transportation
Comment from Hotel Management
28 Aug 2024 by Phi Hotel Canalgrande, Hotel Management
Dear Steven,thanks a lot for choosing our hotel and for leaving your review.We are glad to read that you experience was positive, that you found a comfortable and cozy room and noted the quality of our cleanliness. it means a lot for us.We hope you can keep a good memory of us and return soon to hour hotel.Kind regardsPhi Hotel Canalgrande
