Ratings based on 408 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
The room wasexactly like the picture, very clean. The view to the beach was great.
by A verified traveler from Wautoma
Posted 12 Oct 2024
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
by A verified traveler
Posted 5 Sep 2024
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
2 Jun 2024 by Playa Caracol, Hotel Management
Agradecemos sus comentarios!
by A verified traveler
Great Stay
Posted 16 Apr 2024 on HotelsBeach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Comment from Hotel Management
18 Apr 2024 by Playa Caracol, Hotel Management
Agradecemos sus comentarios!
by A verified traveler
Posted 15 Dec 2023
Needs an exterminator!
by A verified traveler
Posted 30 Jul 2023
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice.
Pool was a little green could use a little maintaince
by A verified traveler
Posted 13 Jul 2023
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
by A verified traveler
Great for families.
Posted 10 Jul 2023 on HotelsThe beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
by A verified traveler
Posted 24 Jun 2023
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
