Ratings based on 570 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Hay muchísimas escaleras, solamente así se accede a la mayoría de habitaciones, cruzando un montón de escaleras. De ahí en más todo excelente
Comment from Hotel Management
9 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your feedback. We appreciate your kind words about our excellent services. We understand that the number of stairs in accessing most of our rooms may have been inconvenient for you. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Noah, Hotel Management
Hi, Leidia! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler from Medford
Posted 16 Jun 2024
Old
Comment from Hotel Management
19 Jun 2024 by Barbara, Hotel Management
Sorry for the unpleasant experience you had with us. Jose! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Joey, Hotel Management
Hola Alejandro! Gracias por compartir estos valiosos comentarios. Nos esforzamos por brindar servicios consistentes a nuestros huéspedes. Deseándole un maravilloso día por delante. Saludos joey
by A verified traveler
Posted 8 Feb 2024
As far as a budget friendly hotel near the beach and the city it’s hard to beat. For this I would rate it at 5 stars. The downsides are that the hotel is very dated, rooms and hotel areas are showing wear and tear but everything was clean. The walk over to the beach was close but you’re entering the public beach area. Staff seemed a bit annoyed with my presence.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Terry! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler
Posted 25 Jan 2024 on CheapTickets
This is an iconic hotel, unlikt the Hotel Ruiz Galindo in Fortín which is now abandoned, Hotel Mocambo mantains its character, sure needs a fresh coat of paint but other than that I am extremely pleased with my stay
by A verified traveler
Posted 26 Dec 2023
Iconic hotel- with unique stories, architecture, views, and kind staff. Location is perfect.
Comment from Hotel Management
23 Jan 2024 by Tim, Hotel Management
Thank you so much for your ranking and valuable reviews, Laura! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Tim
by A verified traveler
Posted 12 Dec 2023
The property is beautiful. Its beauty and history are incomparable, but property needs repairs. They have one restaurant with very little options and no room service. Location is not very convenient. The lady working the small gift shop is absolutely adorable very nice lady. The young man in the pool area goes above and beyond to make guests stay as pleasant as possible!
Comment from Hotel Management
23 Jan 2024 by Ammy, Hotel Management
Hi, Claudia! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
by A verified traveler from Omaha
Posted 9 Dec 2023
Very nice staff, room was nice. Air conditioner works. Complimentary coffee ironically was very good! room overlooks ocean. Would stay there again.
by A verified traveler
Posted 26 Oct 2023
