Ratings based on 10 Verified Reviews
4.7 Room cleanliness
3.9 Service & staff
4.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
Awesome staffs!
Comment from Hotel Management
31 Aug 2024 by Muong Thanh Holiday Moc Chau, Hotel Management
Dear Ms/Mr Anh Nguyen,Good morning from Mường Thanh Holiday Mộc ChâuThank you very much for your review. We are very delighted that you had a great time at our hotel. At Mường Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services.Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,Nguyễn Mạnh Việt (Mr.)General Manager
by A verified traveler
Posted 14 Nov 2018 on Hotels
Comment from Hotel Management
21 Nov 2018 by Nguyen Thanh Ha, Hotel Management
Xin cảm ơn quý khách đã tin tưởng sử dụng dịch vụ tại khách sạn.
by A verified traveler
Worst staff in Vietnam
Posted 14 May 2018 on HotelsHuge Soviet style hotel, the rooms are good if a bit bland. The service is non existent to downright rude. There are lots of staff doing nothing. No help with bags, key pretty much thrown at me, which then did not work, no one bothered to help with bags to room or even show where the room was. Check out equally unfriendly. Restaurant closed.
Recommended
for Everyoneby A verified traveler from WA
Good locations, friendly and helpfull staff.
Posted 16 Mar 2018Fantastic way to start the day. Excelent breakfast. Comfortable room.
Comment from Hotel Management
17 Mar 2018 by Trang, Hotel Management
Thanks for your comment on our services. Hope to welcome you back at our hotel in a near future
Recommended
for Everyoneby A verified traveler from Hue, Vietnam
Upscale hotel with magnificent view
Posted 23 Nov 2017
Pros: Market across from the hotel
Beautiful hotel in the mountains. Clean room with soft comfortable beds and modern bathroom. Nice supermarket located across from the hotel. No problems with our stay here.
Comment from Hotel Management
8 Dec 2017 by Ho Trang, Hotel Management
Thank Ms. Scoott for taking the time to review our property.
Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
We look forward to seeing you on your next trip to Moc Chau!
by David
Nice Modern Hotel
Posted 7 Oct 2017 on HotelsNice Hotel, the room was modern and well appointed, the down side was when we went to the restaurant, the two dishes I ordered were not available, this was disappointing, as there were not many people staying, but we went out to eat instead, which was not a bad thing, as there are many friendly small cafe's in the area.
Comment from Hotel Management
14 Oct 2017
Thank you for your review. It is sad to hear your problems dealt in the way you were not happy with. Could you tell me about the name of two dishes you order so that we can serve you better next time.
Best Regards
by A verified traveler
Posted 29 Jun 2024
スタッフがカード支払いの操作ができず、現金となった
Comment from Hotel Management
2 Jul 2024 by Mường Thanh Holiday Mộc Châu, Hotel Management
Dear Masami,Thank you for taking the time to send in your review.Please accept my apology for the issue with payment by card, and I have shared your feedback with the Reception team, to ensure they are fully focused to ensure they process card payments properly. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.Trần Đình Trí (Mr.)General Manager
by A verified traveler
Posted 15 Dec 2020 on Hotels
by A verified traveler
아 또 가고 싶다
Posted 16 Nov 2018 on Hotels깨끗하고 아주 좋았음, 특히 호텔내 스파이용했음. 건식스파+나무욕조+우유목욕,,, 엄청나게 좋았음
Comment from Hotel Management
19 Nov 2018 by Nguyen Thanh Ha, Hotel Management
Muong Thanh Moc Chau Hotel은 호텔에서의 서비스 사용에 대한 귀하의 신뢰에 감사드립니다.
Moc Chau에서 다시 호텔에 오신 것을 환영합니다.
by A verified traveler from Hamburg
Posted 13 Nov 2018
Das Hotel ist gut gelegen und die Zimmer ok, leider ist das Frühstück ein Kathastrophe, lau warmer Kaffee und wenn das Obst um 8 Uhr leer war, wurde nicht mehr nachgefüllt...
Der Hammer war das "Check-out" wir mussten so lange warten bis das Zimmer gecheckt war und weil ein kleines Handtuch spuren von Lem, von einer Wanderung enthielt mussten wir für das Handtuch 1 Euro bezahlen. Das ist absolutes Jugengherbergs niveau!
Comment from Hotel Management
21 Nov 2018 by Nguyen Thanh Ha, Hotel Management
I sincerely apologize for this because it caused you many troubles. We always try to provide the best service to our customers. And sorry we did not do the best we could. Please give us a chance to fix it.
