Ratings based on 153 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
The suite was spacious and clean upon checkin. The checkin and checkout experience was great. The only complaints I have are that there was just one small garbage can in the whole suite. It was in the bathroom. We didn’t have one in the kitchen, which seemed strange. Additionally, the first coffee mug I pulled out of the cabinet to use was filthy. It had brown debris on the inside and looked as if it had not been washed. There was also a spoon that looked dirty that I took from the drawer to use.
Comment from Hotel Management
11 Nov 2024 by Residence Inn AGM, Hotel Management
Good morning,Thank you for taking the time to share about your stay at our hotel. Your experience is below our standards. Your feedback has been shared with our leadership team to ensure that your experience does not happen again.We hope you choose to stay with us again when your travels take us back to the area.Thank You,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Residence Inn Team, Hotel Management
Good morning, Thank you for taking the time to share about your experience at our hotel. We appreciate you staying with us and look forward to seeing you again.
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
21 Aug 2024 by The Residence Inn Team, Hotel Management
Thank you for letting us know you enjoyed your stay! We look forward to seeing you again the next time you are in the area.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Residence Team Mobile, Hotel Management
Thank you for letting us know about your stay. We hope to see you again the next time you are in the area!
by A verified traveler
Posted 27 Jul 2024
Everyone was friendly hotel was clean very convenient and nice rooms.
Comment from Hotel Management
29 Jul 2024 by The Residence Inn Mobile Team, Hotel Management
We are glad to hear that you enjoyed your stay! We look forward to seeing you again the next time you are in the area.
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Residence Inn Mobile Team, Hotel Management
Thank you for letting us know that you enjoyed your stay! We look forward to seeing you again the next time you are in the area.
by A verified traveler
Posted 21 Apr 2024
Staff is very rude tried to fight me in front of my 4 children
Comment from Hotel Management
23 Apr 2024 by The Residence Inn Team, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler
Room not ready yet n checkins time of 3pm.
Posted 8 Apr 2024 on HotelsThe room was clean and comfortable. When arriving at the hotel the run wasn’t ready for 3o’clock for some reason. I had to wait. It was extremely warn in the lobby and hall.
Comment from Hotel Management
8 Apr 2024 by Residence Inn Mobile Team, Hotel Management
Thank you for letting us know about your stay. I apologize that your room was not ready by 3pm. Thank you for letting us know and we will definitely look in to the matter.
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Residence Inn Mobile Team, Hotel Management
Thank you for letting us know you enjoyed your stay. We look forward to seeing you the next time you are in the area.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Residence Inn Mobile Team, Hotel Management
Thank you for letting us know you enjoyed your stay. We look forward to seeing you again the next time you are in the area.
