Ratings based on 26 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 22 Oct 2024
No breakfast varities
Comment from Hotel Management
22 Oct 2024 by HP, Hotel Management
Dear Venugopal,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our staff welcoming and the rooms comfortable.We appreciate your feedback regarding the breakfast variety. We're always looking to improve our offerings, and your comments will certainly help us in that process.We hope to welcome you back soon for another great stay!Best regards,
by A verified traveler
Posted 17 Oct 2024
Unkept
Comment from Hotel Management
17 Oct 2024 by HP, Hotel Management
Dear Dennis, Thank you so much for your positive review. Let us know if we can make difference in service wherever we felt short.
by A verified traveler
Posted 17 Oct 2024
Black Mold present in shower as well as vents in bathroom. Hotel staff or owners must live there as kids at all hours of night running up and down halls. Very unkept and billing mistake upon check in was assigned wrong person for check in ( even though they reviewed my ID) I had to Catch this on the screen .. not even sure how this could happen. I highly suggest avoiding like the plague ( what you might catch after staying there. In fact I have been sick since. I firmly believe it was room mold!!!
Comment from Hotel Management
17 Oct 2024 by HP, Hotel Management
Dear Jamie,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered and appreciate your bringing them to our attention.Mold Concerns: We take reports of mold very seriously and will investigate the situation immediately. The health and safety of our guests are our top priorities, and we will ensure that the necessary cleaning and maintenance measures are taken.Noise Issues: We understand how disruptive noise can be, and we will remind our staff to monitor quiet hours more closely to maintain a peaceful environment for our guests. Having said that, i can assure you that no staff member or owners are allowed to stay on the property and we do not have any staff members/owners staying at the property. Noise could very well be from guest from other rooms. Check-In Error: We apologize for the confusion during your check-in process. This is not the level of service we strive for, and we will review our procedures to prevent similar issues in the future. I will surely try to investigate this personally to see what was the error in billing from our side. General Cleanliness: We are committed to maintaining high cleanliness standards and will address your concerns with our housekeeping team.We are truly sorry to hear that you have been unwell since your stay. If you are open to it, we would like to discuss this further and offer a resolution. Please contact us directly at 251-343-4949.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Sincerely,
by A verified traveler
Posted 10 Oct 2024
Towels provided were quite scratchy and only 2 for 4 guests. Next day they picked up wet towels but didn’t leave fresh also didn’t make the beds. Opted to skip cleaning service the rest of the stay. Overall quiet and convenient stay for decent price.
Comment from Hotel Management
10 Oct 2024 by HP, Hotel Management
Dear Christina,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and are glad to hear that you found our location convenient and enjoyed the quiet atmosphere.We sincerely apologize for the issues you experienced with the towels and housekeeping services. Your comments regarding the scratchy towels and the oversight in providing fresh ones have been noted and will be addressed with our team to ensure better experiences for future guests.We value your feedback as it helps us improve. We hope you’ll consider giving us another chance in the future.Best regards,
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by HP, Hotel Management
Dear Elizabeth, Thank you for your feedback regarding your recent stay at Quality Inn & suites. We will certainly evaluate the factors that did not meet your expectations and we will make it better.
by A verified traveler
Posted 9 Oct 2024
Rooms were not cleaned and got moved three times yet all the same. Customer service was zero. No soap, lotion or toilet paper
Comment from Hotel Management
9 Oct 2024 by HP, Hotel Management
Dear Austin,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay at Quality Inn & suites. This is not the level of service we strive to provide.We are currently reviewing our cleaning and service protocols to ensure that such issues do not occur in the future. Your feedback regarding the lack of essential amenities is also noted, and we will address this with our housekeeping team.We appreciate your input and hope you will consider staying with us again to see the improvements we make.Best regards,
by A verified traveler
Posted 8 Oct 2024
The room was very spacious with everything we needed. As usual the bed was very comfy.
A TV guide would be advantageous.
There was a breakfast but think they could do better if you compare the offerings elsewhere.
Comment from Hotel Management
9 Oct 2024 by HP, Hotel Management
Dear Stephen,Thank you for your valuable feedback regarding your recent stay at Quality Inn & Suites. We’re delighted to hear that you enjoyed the spacious room and found the bed comfortable.We appreciate your suggestions regarding the TV guide and breakfast offerings. We are always looking for ways to enhance our guest experience and will take your comments into consideration for future improvements.Thank you again for your insights, and we hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by HP, Hotel Management
Dear Francis,Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not meet your expectations
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by HP, Hotel Management
Dear Chakett,Thank you for sharing your thoughts regarding your recent stay at Quality Inn & suites. We genuinely appreciate your feedback and are sorry to hear that your experience did not meet your expectations.Thank you again for your feedback.Warm regards,
