Ratings based on 604 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Avoid this property! This property definitely didn’t meet my expectations. The floor was extremely sticky in the room along with missing soaps. The shower head and other fixtures in the bathroom weren’t sealed to the walls making them loose when adjusting. The WORST part about this property was finding a cockroach upon waking up. Whatever you do, avoid this property!
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Taylor, thank you for taking the time to share your experience. We’re deeply sorry to hear about the issues you encountered during your stay. The cleanliness and maintenance concerns you mentioned, as well as the pest sighting, do not reflect the standards we strive to uphold. Please know that your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We take matters such as this very seriously and will share your concerns with our accredited pest control provider. We sincerely regret the discomfort this caused and appreciate your honesty in bringing it to our attention. While we understand that we fell short on this occasion, we hope you might reconsider and give us an opportunity to provide the quality experience you deserve in the future.Thank you, Blake MajorsGeneral Manager
by A verified traveler
Posted 24 Dec 2024
Be very careful with your reservations at this property. We booked our one-bedroom suite through Expedia almost two months prior. However, upon arrival, the property management team told us that they do not like reservations booked through Expedia as they do not always show correctly in their system. The property allowed guests to stay over in their rooms and did not honor our reservation; instead, we were given a standard room.
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear Fred, thank you for sharing your feedback. We're glad you chose to stay with us and appreciate you bringing your experience to our attention. We understand how important it is for our guests to have a smooth and seamless stay, and we regret any inconvenience caused during your visit. Your comments are valuable to us, and we’ll use them to help ensure a better experience for all our guests in the future. We hope to have the opportunity to welcome you back and provide the exceptional stay you deserve.Thank you,Blake MajorsGeneral Manager
by A verified traveler
Posted 22 Dec 2024
Nice room
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
Dear Charles,Thank you very much for taking the time to leave your review. We work hard to deliver excellent service, and we are especially glad that you enjoyed your spacious and comfortable room. Thank you for being our guest at Home2 Suites by Hilton Mobile I-65 Government Boulevard, and we hope that you will stay with us again soon.Thank you, Blake MajorsGeneral Manager
by A verified traveler from austin
Posted 19 Dec 2024
Our room is spacious. Walkable to shops.
Comment from Hotel Management
19 Dec 2024 by GM, Hotel Management
Dear Lee, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed our spacious and comfortable accommodations. We are also glad that our location was perfect for your needs and helped to make your trip to Mobile a total success. Thank you for choosing Home2 Suites by Hilton Mobile I-65 Government Boulevard, and we look forward to providing you with another exceptional stay.Thank you, Blake MajorsGeneral Manager
by A verified traveler
Posted 18 Dec 2024
It was in good condition and the staff were friendly and helpful.
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Dear Sara, thank you for sharing your kind remarks, especially the wonderful comments about our staff. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests. It will be a pleasure to share your compliments with everyone as they will be pleased to know they contributed to your outstanding stay. We hope Home2 Suites by Hilton Mobile I-65 Government Boulevard is your first choice every time you visit Mobile! Thank you, Blake MajorsGeneral Manager
by A verified traveler from Green Valley
Posted 17 Dec 2024
Hotel location is great. Around lots of shopping and dining. But that's about all that's nice about it. Our room smelled of mildrew and mold upon walking in. We came in late so we didn't go back down for a different room. TV screen was broken and grey out picture. Upon check out mentioned all the above and front desk person didn't care at all. Breakfast was blah. But it waa free and came with room booking.
Comment from Hotel Management
17 Dec 2024 by GM, Hotel Management
Dear Carolina, thank you for being our guest and for providing some insight into your recent stay. We would like to extend our sincerest apologies for both the conditions you noted within your guest room, as well as the level of care and attention shown by our team when bringing these concerns to our attention. We are known for providing exceptional hospitality and paying close attention to detail when servicing our rooms; therefore, we deeply regret this was not your experience. We are grateful for your patience and have reviewed your comments with our associates to prevent these issues from repeating. We look forward to our next opportunity to regain your trust.Thank you, Blake MajorsGeneral Manager
by A verified traveler
Posted 15 Dec 2024
Staff were helpful and friendly. Room was clean. Beds were very comfortable and having several different firmnesses of pillows. I would go back for a stay.
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Ellen, we appreciate you taking the time to write a review about your visit to Home2 Suites by Hilton Mobile I-65 Government Boulevard. It is a pleasure to know how much you enjoyed everything from our fresh and comfortable accommodations, to the friendly and inviting hospitality shown by our team. Thank you for choosing us, and we hope to have a chance to host you again in the future. Thank you, Blake MajorsGeneral Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Dear Celso,On behalf of our team at Home2 Suites by Hilton Mobile I-65 Government Boulevard, thank you for taking the time to leave your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Thank you, Blake MajorsGeneral Manager
by A verified traveler from Atlanta
Posted 2 Dec 2024
A good value and location in Mobile.
Comment from Hotel Management
2 Dec 2024 by GM, Hotel Management
Dear Shirley, thank you for being our guest and for sharing your kind remarks on our great location as well as the exceptional value we offer! It was our pleasure to accommodate you on this trip, and we hope you will revisit Home2 Suites by Hilton Mobile I-65 Government Boulevard soon!Thank you, Blake MajorsGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Great place on the way to New Orleans
Comment from Hotel Management
2 Dec 2024 by GM, Hotel Management
Dear Elimelech, it was a pleasure having you as our guest, and we appreciate you taking a moment to let us know you had a pleasant experience. Thank you for choosing to stop here at Home2 Suites by Hilton Mobile I-65 Government Boulevard on your way to New Orleans; we hope to see you all again on your way home!Thank you, Blake MajorsGeneral Manager
