Ratings based on 326 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 1 Nov 2024
My room could’ve been a lot cleaner but my issue was with the housekeeper on the morning of checkout. She was knocking on my door trying to get into my room at 9:23 am. When I politely declined, she asked me if I had a late checkout. I told her that checkout was at noon not 9:30 am and suggested she stop trying to get into rooms this early. I do NOT appreciate being woken up by housekeeping. I was traveling on business and planned to sleep in today. This was unacceptable.
by A verified traveler
Posted 28 Oct 2024
5 star stay
by A verified traveler
Posted 23 Oct 2024
Very nice hotel
by A verified traveler
Posted 22 Oct 2024
Rooms kinda small and they didn’t clean the room
by A verified traveler
Posted 13 Oct 2024
Property was accommodating the staff seemed more focused on a college football game then checking in customers.
Comment from Hotel Management
14 Oct 2024 by Front Desk team, Hotel Management
Dear David,Thank you for taking the time to share your recent experience with us. We hope to have another chance to be at your service whenever travel brings you back to Mobile.Sincerely,Courtyard by Marriott Mobile Team
by A verified traveler
Posted 10 Oct 2024
They double charged me and then it took four separate occasions of calling the hotel to even get a hold of a manager that would refund me. Each time they said a manager would call me and never did. It took two weeks to finally talk to a manager and they were rude, interrupted me, and not kind. I was honestly surprised by how bad the service was. I would not recommend staying here.
Comment from Hotel Management
13 Oct 2024 by Courtyard by Marriott Mobile Team, Hotel Management
Dear Krista,Thank you for taking the time to share your recent stay at the Courtyard by Marriott Mobile. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience you have encountered this may have caused you. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mobile.Sincerely,Courtyard by Marriott Mobile Team
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Courtyard by Marriott Mobile Team, Hotel Management
Dear Tyler,Thank you for taking the time to share your recent experience with us. Please accept our sincere apology for the inconvenience you encountered while staying. We hope to have another chance to be at your service whenever travel brings you back in our area.Warmest Regards,Courtyard by Marriott Mobile Team
