Ratings based on 994 Verified Reviews
2.0 Room cleanliness
2.7 Service & staff
2.3 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
👍
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jerry,Thanks for making us your hotel of choice. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Anaraquel, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to provide more details on how we can improve. We value your feedback and hope to welcome you back for a better stay.
by A verified traveler
Posted 2 Nov 2024
There were no spreads on the bed or sheets and the rooms look nothing like the pictures
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Lisa,We are sorry to hear about your experience. Our team strives to deliver the best service possible, and we take all feedback seriously. We recommend reaching out to our management for further assistance and clarification on the room decor. Thank you for bringing this to our attention.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Erin,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback you may have from your stay. Your insights are valuable to us in improving our services for future guests.
by A verified traveler
Posted 15 Oct 2024
There were roaches in the room, a used bottle of shampoo in the bathroom, no lights, broken lamp and the tv didn't work. Still working on trying to get a refund.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Amber,We're sorry to hear about your experience and appreciate your feedback. We recommend reaching out to our management team directly for further assistance with your concerns. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello John, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to share any details of your stay so we can address them accordingly. We appreciate your valuable input and hope to welcome you back for an improved visit.
by A verified traveler
Posted 8 Sep 2024
Horrible horrible
Comment from Hotel Management
9 Sep 2024 by Manager, Hotel Management
Hello Roderick, We regret to hear that your experience fell short of expectations. Your feedback is valuable, and we appreciate you sharing it with us. Should you wish to discuss this matter further, please do not hesitate to contact our management team. Thank you for your review.
by A verified traveler
Posted 31 Aug 2024
Everything was good
Comment from Hotel Management
1 Sep 2024 by Manager, Hotel Management
Hello Charles,We're delighted to hear that you enjoyed your stay with us! If you have any further feedback or suggestions for improvement, please don't hesitate to reach out. Your input is truly valuable to us.
by A verified traveler
Posted 31 Aug 2024
Horrible great ⁵hI demand a refund I have broken out with a horrible rashes I and bites from being bitten by several spiders this in the face the staff has not been wanting to cooperate with such disgusting facts I came here being my home kd being renovated and this was the most I can afford I have images of everything!!!
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Roderick,We take your feedback seriously and apologize for any inconvenience caused during your stay. We recommend reaching out to our management team directly to address your concerns and provide more details for further investigation. Your comfort and satisfaction are our top priorities.
by A verified traveler
Posted 27 Aug 2024
DO NOT UNDER AND CIRCUMSTANCES stay here the foundation is cracked the stairs wobble the pool has no water and the air conditioner didn’t work.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Ethel, We appreciate you sharing your feedback with us. Your concerns have been duly noted, and we recommend contacting our management team directly to address any further issues. Your experience is valuable to us in order to ensure better service for all our guests.
