Ratings based on 5 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2024 on Hotels
Amazing services
by A verified traveler
Posted 22 Jan 2024 on Hotels
My new favorite place to stay in maolbaol, close to the beach quiet at night rooms were comfortable and the pool was fantastic.
Only thing i would sugest is more chairs at tte pool
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 18 Feb 2023 on Hotels
Great place to stay in Moalboal. Close enough to walk to the bars and the beach with the sardine ball, but far away enough from the bars to get a good nights sleep. Highly recommend.
by A verified traveler
Posted 23 Dec 2022
I don’t often like to write a bad review for a hotel. However on this occasion I feel I have no option.
The first room we were allocated had no lock on the door as the doorframe was broken. So we had to spend the first night with an unlocked door.
After moving rooms for the second night, the room we were given had a leaking roof. Bad rain during the night was coming through the roof and down the walls and flooded the room.
The hotel area and pool doesn’t look like the photos you seen online.
The price for this hotel is very expensive and there are much better hotels you can stay at in the area.
Comment from Hotel Management
2 Feb 2023 by Native House Resort by Cocotel Team, Hotel Management
Hi Rhys, please accept our sincere apologies for your experience. We will do everything we can to improve the condition of our resort. We'd like to assure you that we've heard your complaints about your room. Furthermore, we have raised the issue with the management to prevent such incidents from occurring in the future, as we try to provide our guests with a wonderful vacation experience. In order to analyze the situation further, you may send us a message through our main FB page: https://bit.ly/Cocotel to discuss your concern, we would like to know what days you booked with us during your visit and which room you stayed in. Thank you for sharing this concern and feedback! Have a great day!
