Ratings based on 115 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
We had a nice stay.
Comment from Hotel Management
27 Jul 2024 by Moalboal Tropics Team, Hotel Management
Dear Guest,Thank you so much for your lovely review! We're delighted to hear that you had a nice stay with us. It was a pleasure having you, and we hope to see you again soon!
by A verified traveler
Family
Posted 7 Jun 2024 on HotelsOn an outstanding place every year I come here, they keep upgrading. The staff is always more than helpful. Very secure place. Easy to walk downtown. High recommended.
Comment from Hotel Management
10 Jun 2024 by Michael, Hotel Management
Thank you so much for your wonderful review! We're delighted to hear that you enjoy our continuous upgrades and find our staff helpful. Providing a secure and convenient environment for our guests is our top priority. We look forward to welcoming you back in the near future.
by A verified traveler
Family
Posted 6 Jun 2024 on HotelsAlways wonderful staying here. The staff is exceptional. They always keep upgrading each year I come. Very satisfied at this hotel.
Comment from Hotel Management
10 Jun 2024 by Michael, Hotel Management
Thank you for your kind words! We're thrilled to hear that you always have a wonderful stay with us and appreciate our exceptional staff and continuous upgrades. Your satisfaction is our greatest reward. We look forward to hosting you again soon!
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Michael, Hotel Management
Thank you for your awesome feedback; it means a lot to us. Hope to serve you again the near future.
by A verified traveler
Posted 22 Jan 2024
Check in on time. There is a fee for early check-in.
Comment from Hotel Management
20 Feb 2024 by Michael, Hotel Management
Thank you for sharing your feedback with us. We appreciate your comments regarding our check-in policy.At our hotel, we strive to accommodate our guests' needs to the best of our ability, including early check-ins whenever possible. However, due to operational considerations such as room availability and preparation, there may be an additional fee associated with early check-ins.We apologize if this policy was not clearly communicated to you prior to your arrival, and we will take steps to ensure that our policies are transparent for all guests in the future.We value your business and hope that despite this inconvenience, you had an enjoyable stay with us. If you have any further concerns or questions, please don't hesitate to reach out to our management team directly. We appreciate your understanding and look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Jan 2024
Very good deal for the price
Comment from Hotel Management
7 Jan 2024 by Jessa, Hotel Management
Hello Val,Thank you for your review.Hope to serve you again soon.
by A verified traveler
Posted 30 Dec 2023
I was expecting more from the room, the washroom was pretty outdated and the shower was terrible
Comment from Hotel Management
7 Jan 2024 by Jessa, Hotel Management
Hello Valeria,Thank you for your response.Hope to serve you again soon.
by A verified traveler from Lewisville
Posted 15 Nov 2023 on Orbitz
Comment from Hotel Management
7 Jan 2024 by Jessa, Hotel Management
Hello James,Thank you for your review.Hope to serve you again soon.
by A verified traveler
Posted 6 Oct 2023
The staff are untrained and unhospitable.
Comment from Hotel Management
6 Oct 2023 by cris, Hotel Management
Hello sir Naomichi,Thank you so much for leaving us an honest review, we appreciate this a lot. We would like to apologize for the inconvenience and we will check on this matter, and also we will improve our service for your next visit. Hope to serve you again soon. :)
by A verified traveler
Posted 24 Sep 2023
Karaoke outside not good disturb others guests need to tell front desk for hot water, no hand towels, no face towels, no shower mat.
Comment from Hotel Management
24 Sep 2023 by ace, Hotel Management
Hello sir Blaine,Thank you so much for leaving us an honest review, we appreciate this a lot. We would like to apologize for the inconvenience and we will check on this matter, and also we will improve our service for your next visit. Hope to serve you again soon. :)
