Ratings based on 2 Verified Reviews
4.0 Room cleanliness
3.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Unmet promises, misleading listing
Posted 29 Jan 2024 on HotelsBooking said pool and there was none working
We paid for two deluxe double rooms on hotels.com. when we arrived they showed us in to cheaper single rooms, with no explanation. When we complained they said they didn't have any rooms like that. They blamed hotels.com for making their listing look like they had them, saying they couldn't list it accurately because of their limited listing fields. Well, we were deceived. It really looked like they had them on hotels.com.
They said we couldn't bring our two year old into the room with us, with no clear reason why. They later dropped that.
They served us breakfast and then charged us without warning us there would be a charge for "additional persons." The listing said free breakfast.
Also, the staff. They didn't care, and admitted it blatantly. They also admitted that they frequently get complaints, and are underpaid.
Finally, the booking is nonrefundable. Pretty terrible situation when we arrived and the promises were not true!
Apparently, terrible management.... don't book here.
Comment from Hotel Management
29 Jan 2024 by La Plumerias , Hotel Management
Dear Mr Christopher, Greetings from La Plumerias Thank you for your feedback, regarding the pool it’s was not mentioned on any of booking sites as being discussed , for the rooms we’re glad we could accommodate your group by offering a room with 5 beds which is time 2 of the initial booking per night , despite the unexpected change in the number of your guests As a gesture of goodwill, we have processed a refund cash for the second night on the time of your arrival . We strive to be flexible and provide the best experience for our guests. Looking forward to welcoming you again and exceeding your expectations in the future.Best regards,La Plumerias Team
by A verified traveler
Posted 1 Jan 2024 on Hotels
Nice and quiet . Very friendly staff!
Comment from Hotel Management
3 Jan 2024 by La Plumerias , Hotel Management
Dear Mr Karl , I'm delighted to hear that you had a pleasant experience – a nice and quiet atmosphere with very friendly staff. Your positive feedback is appreciated, and we're looking forward to welcoming you back soon!Best regards La Plumerias
