Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property was clean and staff where friendly and courteous
by A verified traveler
Posted 21 Nov 2024
Great location.
Comment from Hotel Management
22 Nov 2024 by Audrey N Assistant General Manager, Hotel Management
Jessica,Thank you for your feedback! We're thrilled to hear that you enjoyed the great location. We believe it's one of the best features, and we're glad it added to your experience. We hope to welcome you back soon to Hampton Inn near Arches National Park in Moab Utah.
by A verified traveler
Posted 18 Nov 2024
Customer service was awesome. Especially the night front desk worker on 11/15/24. She really went above and beyond and was so nice!
Comment from Hotel Management
18 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback on your recent stay Sara! We’re soglad to hear you had a fantastic stay and that our customer service was a highlight of your time with us. We hope to have you back in Moab soon!
by A verified traveler
Posted 17 Nov 2024
Loved our stay! Spacious and clean!
Comment from Hotel Management
18 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback on your recent stay Jose! We’re so glad you enjoyed your time with us and hope to have the chance to host you again soon!
by A verified traveler
Posted 17 Nov 2024
Complementary biacuits and gravy breakfast was excellent.
Comment from Hotel Management
18 Nov 2024 by Kandis, Hotel Management
Mark! Thank you for taking a moment to leave your feedback on your recent stay! We’re so glad you enjoyed the biscuits and gravy and hope to have you back again soon!
by A verified traveler
Posted 16 Nov 2024
Newly renovated and great place to stay in Moab, great location with great breakfast.
Comment from Hotel Management
16 Nov 2024 by Kandis, Hotel Management
Thank you for taking a moment to leave your feedback on your recent stay Rahul! We are so glad you found our newly renovated property conveniently located and enjoyed our excellent breakfast! We hope to have you again when travel brings you back to Moab!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Chris, Hotel Management
Thank you for your perfect 5-star review Anima! We are so happy to hear your stay was wonderful and we look forward to making your next visit even better.
by A verified traveler
Posted 6 Nov 2024
Conveniently located in moab. Friendly staff and decent breakfast.
Comment from Hotel Management
8 Nov 2024 by Chris, Hotel Management
Mahendra, thank you for the amazing review of our hotel. We are delighted to hear all staff interactions were friendly and that you enjoyed our location and breakfast. We look forward to the next opportunity to serve you.
by A verified traveler
Posted 4 Nov 2024
Nice large room . Breakfast needs improvement
Comment from Hotel Management
8 Nov 2024 by Chris, Hotel Management
Eleanor, thank you for your perfect 5-star review! We are so happy to hear you enjoyed your nice large guest room. We appreciate your feedback regarding the breakfast and will pass along your comments to the food and beverage team. We look forward to welcoming you back during your next visit to Moab.
by A verified traveler
Posted 4 Nov 2024
The hotel is updated since we first stayed here nearly ten years ago, nice.
-Room was comfortable, clean, well appointed.
- Window is facing Highway and road/traffic noise was loud during evening, but reduced by the presence of multiple window panes; keeping hvac fan on continuously covered road noise during the night and we slept fine.
- HVAC unit was quieter than most hotels, comfortable temp.
-Mattress was comfortable.
-Bed linen (top comforter/duvet cover (not bottom sheet or pillows) had very strong cologne odor not from laundry soap (cologne spilled on it? Strong enough to wake me during the night and made me worry that linens might not be clean), housekeeping changed bed linen on day asked to do so, fixing the problem.
-Two days of 3 night stay required us to have keys reprogrammed when we came back to hotel after days activities and keys did not work.
-Front hand railing along sidewalk uphill of main entry is rusted through and loose.
Comment from Hotel Management
8 Nov 2024 by Chris, Hotel Management
Thank you for your detailed review of your recent stay with us. We are delighted to hear that you noticed our updates and found your room amenities to be quiet and comfortable. Thank you for the heads up regarding the hand railing, the repair is scheduled for this month. We look forward to your next visit to the Moab area!
