Ratings based on 46 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Comfortable stay
Posted 27 Jun 2024 on HotelsWe had a great stay at this hotel. Our room request was fulfilled. Good location, quiet, and the staff (from the cleaners to the manager) were both helpful and courteous. The room was clean and the bed very comfortable. Shout out to Lakshita who has been quite kind and helpful during our stay.
Comment from Hotel Management
28 Jun 2024 by ザ グラン リゾート 天の橋立, Hotel Management
hank you very much for using our hotel. We would also like to thank you for posting your review. We are very happy to receive so many compliments regarding the cleanliness of our rooms and customer service. Next time you have a chance, please come back to our hotel. All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 20 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by ザ グラン リゾート 天の橋立, Hotel Management
Thank you very much for using The Grand Resort Amanohashidate. We would also like to thank you for your high rating in the review. We will continue to aim to create hotels that please our customers. We look forward to seeing you again.
by A verified traveler
Posted 14 Oct 2023
This is a rather old hotel and we had to lay our futon every night. There’s no private shower so we had to take our showers in the public bath area. The staff couldn’t not speak English but the Manager gave us excellent service. He was kind and helpful. He also drove us to the pier to catch the boat to amanohashidate station.
Comment from Hotel Management
15 Oct 2023 by ザ グラン リゾート 天の橋立, Hotel Management
Thank you very much for using our service. We apologize for any inconvenience caused as all rooms at our hotel do not have baths. There is a large hot spring bath on the 1st floor, which you can use. We apologize for the inconvenience caused because the staff could not speak English. The hotel staff also makes every effort to speak English. We will provide transportation to a nearby dock, so please feel free to ask. We look forward to your next visit.
by A verified traveler
A wonderful stay
Posted 30 Jul 2023 on HotelsThis hotel is right on the water. Parking is free which is great. The staff were very attentive and helpful, making dinner reservations for us. We got a tatami room with futons with a bathroom but no shower, as you were expected to take your shower at the onsen. The onsen was very nice with a view of Amanohashidate. The rooms have limited outlets so we asked for an extension cord and 3 way plug adapter. The breakfast was the best breakfast we had during our trip with multiple dishes and personal burners for the miso soup and for the fish. It was awesome! We really enjoyed our stay here.
Comment from Hotel Management
7 Aug 2023 by ザ グラン リゾート 天の橋立, Hotel Management
Thank you very much for using this service. We would also like to thank you again for posting to the reviews. I received many compliments and it is very encouraging. The hotel's parking lot can accommodate about 25 cars. In addition, for guests who stay without meals or plan with breakfast, we will guide you to nearby dining venues, so we hope you can come with confidence. For breakfast, you can enjoy fresh fish caught locally on the stove in front of you. While we received many happy words, we are very sorry that there is no shower in the room. Regarding outlets, we have added extension cords to each room with reference to the valuable opinions received from customers. We will continue to strive to provide further services so that our guests can enjoy a better stay. We sincerely look forward to seeing you again.
by A verified traveler
Beautiful Views.
Posted 24 Jul 2023 on HotelsHotel had a beautiful view of the ocean, the breakfast was amazing, and the service was fantastic. But it was a bit outdated, there was no AC in the elevator or the hallways, so it was very hot and humid. The Onsen was quaint but clean. It’s hard to get to without a car.
Comment from Hotel Management
27 Jul 2023 by ザ グランリゾート天の橋立, Hotel Management
Thank you very much for staying at our hotel. We would also like to thank you again for your word-of-mouth posts. All rooms at our hotel are available in rooms with views of the Japan Three Views Amanohashidate. The view you see when you enter the public bath, restaurant, and entrance is very beautiful, and many customers are delighted. Regarding the meal, thank you for your compliment. The head chef of the hotel serves dishes that pursue the Japanese spirit and depth of Japan, and has received high praise from many customers for his beautiful appearance and craftsmanship. I am very sorry that the air conditioning in the building was difficult to work and made you feel uncomfortable. In the future, we will improve it so that our customers can spend their time even more comfortably. Also, I'm sorry that I made you feel inconvenient if you don't have a car. If you do not have frequent train or bus times, please check the time in advance before coming. We sincerely look forward to your visit again.
by A verified traveler
Posted 15 Apr 2023
Nice enough hotel to stay at, convenience stores nearby if you have no meal plan
Comment from Hotel Management
21 Apr 2023 by ザ グランリゾート天の橋立, Hotel Management
Thank you very much for using this time I would like to thank you again for your feedback on your stay.There are 14 rooms with 10 tatami mats at the hotel.There are also 6 rooms with beds on the tatami mats.The price is also relatively reasonable and has been well received by many customers.For customers with breakfast, we will introduce nearby restaurants.We are looking forward to seeing you again.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by ザ グラン リゾート 天の橋立, Hotel Management
Thank you very much for using our hotel. We would also like to thank you for posting your review. All of our employees will do their best to give you a perfect score next time. We look forward to seeing you again.
by A verified traveler
Posted 4 Oct 2024
特にありません。
Comment from Hotel Management
5 Oct 2024 by ザ グラン リゾート 天の橋立, Hotel Management
この度は当ホテルをご利用いただき誠にありがとうございます。また、口コミへの投稿も下さり重ねてお礼を申し上げます。次回は満点がいただけますよう、従業員一同精進して参ります。
by A verified traveler
Posted 26 Sep 2024
ロビーも大浴場もきれい
Comment from Hotel Management
27 Sep 2024 by ザ グラン リゾート 天の橋立, Hotel Management
この度はザグランリゾート天の橋立をご利用いただき、また、お褒めの言葉を賜り誠にありがとうございます。ロビーや大浴場の清潔さについてご満足いただけたとのことで、大変嬉しく思います。お客様からの温かいお言葉は、スタッフ一同の励みとなります。今後もお客様に快適にお過ごしいただけるよう、サービスの向上に努めてまいります。またのご利用を心よりお待ちしております。
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by ザ グラン リゾート 天の橋立, Hotel Management
この度は当館をご利用頂き誠にありがとうございます。また、お忙しい中ご宿泊の感想も頂戴し重ねてお礼を申し上げます。次回は満点がいただけますよう、従業員一同更に精進してまいります。お客様のまたのご来館を心よりお待ち申し上げております。
