Ratings based on 55 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
We did not opt for the meal package so it’s possible we missed out on an amazing experience there but we did not miss out on the top level experience of the Kitanoya. Full Japanese ryokan room with the most luxurious 2 person open air granite ofuro I have ever seen let alone enjoyed with a delightful garden beyond.
We chose this place to unwind from the crowds of Kyoto and we could not have made a better choice.
Service was impecable. Can I give it a 6?
The hotel matches the incomparable beauty and serenity of Amanohasidate.
Arigato Hotel Kitanoya.
by A verified traveler
Posted 1 Sep 2024
We were unable to make it to the hotel. The trains were down due to a typhoon. While asking the staff if they could do any type of refund, they refused. The staff, decided to be firm in their refund policy. Even though a typhoon hitting and closing down the trains to get to the hotel. They should be more relaxed on policy when it is out of the costumers control more specifically when it comes to natural disasters.
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 17 Jun 2024 on Hotels
by A verified traveler
A Pleasant Surprise
Posted 20 Apr 2024 on HotelsA very pleasant stay and surprised that the rooms were so modern and well fitted with all the mod cons. Beds were very comfortable. Onsen facilities were very good. Location of the hotel was also good. Overall, a very good experience and I would recommend it to others.
by A verified traveler
Spacious and comfy accommodation but come prepared
Posted 28 Mar 2024 on HotelsThe hotel was very modern, clean, and the service was perfect. Staff were very attentive and helped us to reserve a restaurant. The only gripe was that the female’s onsen was not hot on one night. Male’s side was spectacular and I especially enjoyed the open air bath. Room-wise, it was extremely spacious and offered the perfect blend of traditional and modern with tatami mats and western style beds. For food, Do keep in mind that you need to inform the hotel staff 2 days before as they need some time to prepare. However, it was definitely worth it as the breakfast spread was scrumptious
by A verified traveler
Posted 16 Jun 2019 on Hotels
Overall, it’s just an ok experience. The hot spring was pretty good.
Comparing to the other hotels we stayed in Japan, our experience of this hotel’s service was below average.
We checked in at around 5:30, most of the restaurants were closed at that time. The hotel gave us a map marked with some restaurants, but a note was printed “Please make your own reservation”. Come on, we don’t know Japanese and how could we make reservation? Is it really that hard for the hotel to provide help with making reservation? After checkin, it’s pretty late and a local who was so friendly and nice that helped us make the dinner reservation.
At dinner time, the town was dead quiet and all the restaurants were closed by 6pm, or even earlier than that. We stayed there for 4 nights, tried to reserve dinners with the hotel, but the reply was they’re all booked, so no dinner at hotel.
During our stay, finding restaurants for dinner was hard. Staying for 4 nights was a mistake.
by A verified traveler
Not as expected
Posted 25 Mar 2019 on HotelsOverall the hotel is good clean and comfort room with 2 washbasins it was very convenient but less communication with guests as We did not know that our breakfast will be western style breakfast and about the shuttle schedule they also could not inform which we found it ourselves in the morning by the board they just put.
Guests have to pay everything as charged on the arrival.
by A verified traveler
Posted 29 Dec 2018 on Hotels
I find the heavily chlorinated lukewarm in room outdoor onsen bath very disappointing.
When I booked the room, there was not an option to include dinner, hoping we could book when we arrive in early afternoon. However, the restaurant was fully booked, they could only us show the restaurants that are open in town, when we asked which one they would recommend most, they couldn’t tell us at all.
by A verified traveler
comfortable stay
Posted 17 Nov 2018 on HotelsWe enjoy the private bath and massage chair in our room very much. Room was spacious and comfortable. Staff was helpful and friendly. Dinner was excellent as the crab meal was delicious.
