Ratings based on 969 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Given that we had 2 children (stayed for free), no towels were provided for them and water was only provided for paying adults. Quite disappointed with this as it is a 4 star hotel. Onsen is good but far from room. Breakfast buffet spread at pine terrace is good.
Comment from Hotel Management
22 Dec 2024 by General Manager Sheraton Grande Ocean Resort, Hotel Management
Thank you for choosing the Sheraton Grande Ocean Resort. We are sorry to hear about the lack of amenities for children during your stay. We sincerely apologize for any inconvenience caused. We will take your comments to heart and all of our employees will work hard to exceed your expectations.Lastly, we would like to thank you for taking the time out of your busy schedule to provide us with your comments, and we look forward to welcoming you back again.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by シェラトン・グランデ・オーシャンリゾート 総支配人, Hotel Management
この度は、ご宿泊に際し当施設をお選びいただきましたことを大変光栄に存じます。また、ご多忙な中、評価にお時間を割いていただきましたことに感謝申し上げます。誠にありがとうございました。これからもお客様のご期待を少しでも超えられるリゾートとなれますよう従業員一同精進して参りますので、末永いご愛顧をお願いいたします。
by A verified traveler
Posted 5 Oct 2024
Perfect place to stay in Miyazaki. Enough space even in standard room, ocean view and great facility with reasonable pricing.
Comment from Hotel Management
12 Oct 2024 by General Manager Sheraton Grande Ocean Resort, Hotel Management
Thank you for choosing Sheraton Grande Ocean Resort. We are very pleased that you enjoyed your stay at our resort. All of us at Sheraton Grande Ocean Resort will continue to make every effort to exceed your expectations, and we look forward to your continued patronage. Lastly, we would like to express our deepest gratitude for you taking the time to share your warm comments with us. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 5 Oct 2024
The hotel is huge for conferences. It is quite dated and the curtains in our room were torn. It is very near the zoo and the beach which means it is far from the city.
Comment from Hotel Management
12 Oct 2024 by General Manager Sheraton Grande Ocean Resort, Hotel Management
Thank you for choosing Sheraton Grande Ocean Resort. Firstly, we sincerely apologize for the inconvenience and discomfort caused by the inadequate facilities in your room. We will pay closer attention to maintenance in the future so that you can enjoy your stay comfortably without any inconvenience regardless of the age of the facility.In addition, we also apologize for the inconvenience caused by the lack of public transportation.Lastly, we would like to thank you for taking the time to share your feedback with us.We all look forward to welcoming you again.
by A verified traveler
Posted 23 Sep 2024
This property is located in a gorgeous part of Miyazaki! You can see the expansive views of the ocean and a well maintained golf course from your hotel room. All of the staff operating the hotel were extremely friendly and knowledgeable about the area as well. I highly recommend staying here during a visit to Miyazaki!
Comment from Hotel Management
27 Sep 2024 by General Manager, Sheraton Grande Ocean Resort, Hotel Management
Thank you for choosing Sheraton Grande Ocean Resort.We are very pleased that you enjoyed your resort experience.All of us will continue to strive to exceed your expectations, and we look forward to your continued patronage.Lastly, we highly appreciate you taking the time to share your warm comments.We all look forward to welcoming you back to our resort.
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by シェラトン・グランデ・オーシャンリゾート 総支配人, Hotel Management
この度は、当施設をご利用賜り誠にありがとうございます。至らぬ点も多々あったかと存じますが、これからもお客様のご期待を少しでも超えられるリゾートとなれますよう従業員一同精進して参りますので、末永いご愛顧をここにお願いいたします。最後になりますが、またご来館いただきますことを従業員一同、心よりお待ち申しあげております。
by A verified traveler
Posted 11 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by シェラトン・グランデ・オーシャンリゾート 総支配人, Hotel Management
この度は、シェラトン・グランデ・オーシャンリゾートをご利用賜り誠にありがとうございます。ご滞在はご満喫いただけましたでしょうか。至らぬ点もあったかと存じますが、これからもお客様のご期待を少しでも超えられるリゾートとなれますよう従業員一同精進して参りますので、末永いご愛顧をここにお願いいたします。
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by シェラトン・グランデ・オーシャンリゾート 総支配人, Hotel Management
この度は、当施設をご利用賜り誠にありがとうございます。ご滞在中、ご期待に添えないことが多々ありましたことを深くお詫び申しあげます。末尾にはなりますが、またご来館いただきますことを従業員一同、心よりお待ち申しあげております。
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by シェラトン・グランデ・オーシャンリゾート 総支配人, Hotel Management
この度は、ご宿泊に際し当施設をお選びいただきましたことを大変光栄に存じます。また、ご多忙な中、評価にお時間を割いていただきましたことに感謝申し上げます。誠にありがとうございました。これからもお客様のご期待を少しでも超えられるリゾートとなれますよう従業員一同精進して参りますので、末永いご愛顧をお願いいたします。
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by シェラトン・グランデ・オーシャンリゾート 総支配人, Hotel Management
この度は、当施設をご利用賜り誠にありがとうございます。至らぬ点も多々あったかと存じますが、これからもお客様のご期待を少しでも超えられるリゾートとなれますよう従業員一同精進して参りますので、末永いご愛顧をここにお願いいたします。最後になりますが、またご来館いただきますことを従業員一同、心よりお待ち申しあげております。
