Ratings based on 969 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Great hotel with amazing gym and indoor pool, perfect location
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by CRM Management, Hotel Management
Lieber Mariah, Vielen Dank für Ihre großartige Bewertung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns so positiv erlebt haben. Ihr Feedback motiviert unser gesamtes Team, weiterhin den bestmöglichen Service zu bieten. Wir hoffen, Sie bald wieder bei uns willkommen zu heißen! Mit freundlichen Grüßen, Sevilcan Guest Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by CRM, Hotel Management
Dear Kateryna,Thank you very much for your perfect review! We are very pleased that you rated your stay with us so positively. Your satisfaction means a lot to us and we hope to welcome you back soon. Kind regards, Sevilcan Guest Experience Team
by A verified traveler
Posted 6 Oct 2024
The hotel was about a mile away from the Central train station which is a bit of a walk, but there is a smaller station that links up right outside the door, which was nice. The hotel is a bit dated but clean. The cleaning staff were so nice. It also had a beautiful Italian restaurant in the first floor, which served great food. But I was never quite sure if you could order to your room. We ordered Takeaway twice and the staff seemed a bit annoyed. But overall, the hotel served its purpose and was a good home base while in the city.
Comment from Hotel Management
14 Oct 2024 by CRM Management, Hotel Management
Dear Jewel,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely appreciate your insights.We are pleased to hear that you found our hotel clean and that our housekeeping staff provided excellent service. It’s also great to know that you enjoyed the dining experience at our Italian restaurant.We would like to extend our apologies for any misunderstandings related to the takeaway service and for the impression that our staff may have seemed less than accommodating. Your comments are invaluable to us, and we will use them to enhance our communication and service protocols moving forward.We hope to have the opportunity to welcome you back in the future. It would be our pleasure to provide you with an even more enjoyable experience.Best regards,Sevilcan Guest Experience Team
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by CRM Management, Hotel Management
Dear Amanda,Thank you so much for your fantastic 5/5 review! We are thrilled to hear that you had such a wonderful experience at our hotel.Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay!Best regards,Guest Experience Team
by A verified traveler
Posted 30 Sep 2024
Great
Comment from Hotel Management
1 Oct 2024 by CRM Management, Hotel Management
Dear Ernst,Thank you for your wonderful review! We’re thrilled to hear that everything was super nice during your stay. Your positive feedback is greatly appreciated!We look forward to welcoming you back soon.Warm regards,Guest Experience Team
by A verified traveler
Posted 2 Sep 2024
Really nice
Comment from Hotel Management
4 Sep 2024 by crm, Hotel Management
Dear Rory,Thank you for your kind words! We’re delighted to hear that you had a really nice stay with us.We look forward to welcoming you back!Best regards,DilanGuest Experience Team
by A verified traveler
Posted 28 Aug 2024
It’s just ok hotel
Comment from Hotel Management
3 Sep 2024 by crm, Hotel Management
Dear Jolita,Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not exceed your expectations. Your comments are important to us, and we strive to provide a better experience for all our guests.If there’s anything specific that we could improve upon, we would appreciate hearing from you. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Best regards,DilanGuest Experience Team
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by crm, Hotel Management
Dear Victoria,Thank you so much for your excellent rating! We're thrilled to know that you enjoyed your stay with us.We hope to welcome you back in the near future for another great experience!Best regards,DilanGuest Experience Team
by A verified traveler
Delicious Breakfast
Posted 13 Aug 2024 on HotelsIdeally situated it was close to 2 underground stations. The breakfast was delicious with lots of choice of hot and cold dishes. Lovely room but not English channels on the tv, only German! Came for 3 days and it was easy to walk into town. Had 2 wonderful meals at Anna and Paul restaurant. Hop on bus picked us up from the hotel in the morning. Very helpful concierge. Found the blonde receptionist not very friendly.
Comment from Hotel Management
14 Aug 2024 by crm, Hotel Management
Dear pamela,Thank you for your feedback! We’re delighted to hear that you enjoyed the location, breakfast, and convenience of the nearby attractions and transport options.We are sorry to hear about the issue with the TV channels; we actually offer a range of international channels to cater to our guests’ preferences.We appreciate your feedback on the reception experience and will take it into account to improve our service. We hope to have the pleasure of welcoming you back soon!Best regards,PelinGuest Experience Team
