Ratings based on 370 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The staff is good (especially, Laura, she’s so kimd hearted person, which we really liked her personality),
Location is super (middle of the town);
But the was very cold, but there’s no technician at that moment.
I would definitely recommend to choose this hotel, if you’re coming to the Conference or even for tourism purposes…
Comment from Hotel Management
29 Nov 2024 by Bence Felszeghy & The Heroes' Team, Junior Communi, Hotel Management
Dear Guest, Thanks for your review about our hotel.It's fantastic to hear you liked our location right in the heart of town, and that our staff, especially Laura, made a positive impression with her kind-hearted personality. We're all about the vibe and it's great that resonated with you. About the temperature in your room, I'm sorry it was chilly. Our team is normally quick to fix things, but it seems we missed the mark during your visit. Rest assured, we have individually controlled air-conditioning in each room, allowing for a 6-degree difference from outside, so we'll make sure this hiccup is a one-off.We are hoping to welcome you back in the future. All the best.Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A verified traveler
Posted 12 Nov 2024
Great staff, great vibes!
I would especially recommend this property to travellers who enjoy a bit of activity around them and like to socialise / making the most of Berlin nightlife. The location is perfect for all the best music locations in Berlin.
It is a younger crowd as there are also students living there.
This hotel was perfect for my needs and I would come back! Shout out to the incredible staff.
Comment from Hotel Management
12 Nov 2024 by Laura Barbera & the heroes team
Junior Community , Hotel Management
Dear Bradley, Thank you very much for this kind review of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again soon.Best regards,Laura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A verified traveler
Posted 12 Nov 2024
This property was perfect for my needs. The staff were really personable and always willing to help with any questions or requests.
I’d especially recommend this property to younger travellers (or young at heart) who don’t mind a bit of activity around them and want to socialise with the space around them.
If you want a really conservative and silent property this might not be the spot for you, but if you are out and about making the most of Berlin nightlife it is perfect.
Comment from Hotel Management
12 Nov 2024 by Laura Barbera & the heroes team
Junior Community , Hotel Management
Dear Bradley, Thank you very much for this kind review of your recent stay.It's fantastic to hear that our team's friendly energy made your stay enjoyable, and we're thrilled our vibrant atmosphere hit the mark for you. We love being a social hot spot for those looking to dive into Berlin's dynamic scene. You've captured the spirit of our place perfectly – not your average quiet retreat, but a lively hub for the young and young at heart to connect and create memories.While our hub is buzzing with activity, we always aim to maintain a comfy vibe for all our guests. We're glad you embraced the social aspect of our space and made the most of your time in Berlin!We look forward to seeing you again soon.Best regards,Laura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Laura Barbera & the heroes team
Junior Community , Hotel Management
Dear Warren, Thank you very much for this kind review of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Laura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Bence Felszeghy & The Heroes' Team, Junior Communi, Hotel Management
Dear Whitney, Thank you very much for your kind review.A high rating is always a great boost for our team.It would be a pleasure to welcome you back. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A verified traveler
Posted 15 Oct 2024
Very welcoming environment! Walkable distance from Alexanderplatz. We love the bar and lobby area. It is a fancy student-dorm with a small room and a desk. My husband and I learned we want to stay at a hotel and pay $10-$20 more per night, that has a complimentary coffee in room. But the area and the stay was fine. Free luggage storage was great and a 24/7 reception and beverages available for purchase.
Comment from Hotel Management
16 Oct 2024 by Laura Barbera & the heroes team
Junior Community , Hotel Management
Dear Hyeon, Thank you for taking the time to share your review.Stoked to hear you loved the vibe in our bar and lobby area, and that our location was spot-on for your Berlin adventure. Our team is all about creating that welcoming atmosphere, so it's awesome to know we hit the mark. While we're bummed you found your room a bit on the small side, we do pride ourselves on offering a variety of room sizes to fit different needs and budgets. Plus, with our 24/7 reception and bevies up for grabs, we've got you covered any time of day or night. Oh, and about that coffee - while we might not have complimentary coffee in the rooms, our barista skills at the Commons are on point for your caffeine fix!Remember, whether it's for a quick stay or a long haul, we've got a room with your name on it and a mattress that's just right, thanks to our ongoing upgrades.We hope we will have the opportunity to see you again in the future. Best regards,Laura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A verified traveler
Posted 12 Oct 2024
Truly a hotel tailored to the young and young at heart. Many social activities in the hotel. Good house keeping service daily.
Comment from Hotel Management
13 Oct 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Winnie, Thank you very much for your kind review.It's great to hear you enjoyed the social atmosphere and our housekeeping team's efforts to keep things sparkling clean - they're real stars, aren't they? We're thrilled that our services hit the mark for you, creating the perfect setting for both the young and young at heart.We noticed that the service and room amenities didn't quite score as high, and while you haven't specified why, we'd love to hear more so we can keep improving. Our goal is to make every aspect of your stay amazing!And, hey, let's not forget those daily social activities that add to the unique energy of our place. We're all about those connections and experiences!It would be a pleasure to welcome you back. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A verified traveler
Posted 4 Oct 2024
Great location for walking into the centre of Berlin or catching the U Bhan
Comment from Hotel Management
5 Oct 2024 by Laura Barbera & the heroes team, Hotel Management
Dear Martin, Thank you very much for this kind review of your recent stay.It's fantastic to hear that our location served you well for your adventures in Berlin, and that you found our service spot on – our team definitely enjoys making our guests' stays memorable! We're also thrilled that you appreciated the hotel's condition; we work hard to keep the vibe fresh and lively.It looks like we have some room for improvement on the cleanliness front. While we typically get high marks for our spick-and-span spaces, your feedback is a reminder that there's always work to be done. Rest assured, we're on it!We look forward to seeing you again soon.Best regards,Laura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Georgina, Thank you very much for your kind review.A high rating is always a great boost for our team.It would be a pleasure to welcome you back. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A verified traveler
Posted 17 Sep 2024
Very lovely property situated in a walking distance of AlexanderPlatz, U & S-Bahn stations. Very hip and young looking as well.
Comment from Hotel Management
22 Sep 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Sorin, Thank you very much for this kind review of your recent stay.It's fantastic to hear you enjoyed our prime location so close to Alexanderplatz and found our vibe hip and young. Our team is thrilled to know you appreciated the cleanliness and overall condition of our hotel, as we put a lot of effort into maintaining a stylish and comfortable atmosphere. We're also glad that our services and room amenities hit the mark for you!We look forward to seeing you again soon.Best regards,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
