Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Not too far from tourist attractions, room was excellent! The only issue I had was that at breakfast some of the hot items were stone cold. Other than that, we had a brilliant stay:)
by A verified traveler
Posted 15 Dec 2024
This is the 2nd time staying at this hotel. Very good location for West Berlin whilst also a lovely walk to the East side. Hotel very clean, breakfast variety is very good, however, the ‘hot’ food selection was good but cold every morning (we had breakfast for 3 mornings). Not sure why as I’m sure it was all hot and fresh last year.
Comment from Hotel Management
20 Dec 2024 by Pestana Berlin Tiergarten, Hotel Management
Dear Mr. Steven,Thank you for choosing to stay with us again and for providing your feedback.We apologize for the issue with the hot food being cold during your breakfast. This is not the standard we aim to uphold, and we will investigate this matter with our kitchen staff to ensure it does not happen again.Your feedback is invaluable to us, and we are committed to improving our services based on your comments.We look forward to welcoming you back for another pleasant stay.Best regards,Pestana Berlin Tiergarten
by A verified traveler
Posted 9 Dec 2024
The hotel was lovely and clean.the staff were nice and polite.i would say the only thing that let it down was,the breakfast.it was good but cold.they can do with a better set up to keep the food hot.
Comment from Hotel Management
20 Dec 2024 by Pestana Berlin Tiergarten, Hotel Management
Dear Mrs. Kathleen,Thank you for your feedback and for your kind words about our hotel and staff.We apologize for the inconvenience you experienced with the breakfast being cold. This is not the standard we strive to maintain. We appreciate your suggestion and will look into improving our setup to keep the food hot.We value your input and hope to have the opportunity to provide you with an even better experience during your next stay.Best regards,Pestana Berlin Tiergarten
by A verified traveler
Posted 2 Dec 2024
Had to ask for wine perk. Breakfast has nothing in it , ran out of everything . Worst experience ever. Could not buy coffee at bar at 10pm, “coffee machine shut”.
Comment from Hotel Management
2 Dec 2024 by FC, Hotel Management
Dear Lynne,On behalf of the hotel team, I would like to thank you for your preference and apologize for what happened during your stay.We had some trouble in our operation which led to a delay in replenishing our breakfast buffet, but of course that doesn't justify what happened in the bar at 10 PM.I'm already working to find solutions that will not allow these failures to happen again.Once again, I sincerely apologies for what happened.Regards.Fernando Carrico
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Spent 10 days at hotel. Great location and excellent service. Right down way from Zoo Garten Station and great bus connects. Highly recommend
Comment from Hotel Management
20 Nov 2024 by Pestana Berlin Tiergarten, Hotel Management
Dear Mr. Andrew, We were delighted to hear that your recent stay at Pestana Berlin Tiergarten was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Berlin Tiergarten for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Berlin Tiergarten
by A verified traveler
Posted 2 Nov 2024
Excellent hotel in a really convenient location. Staff were great and able to overcome my poor German speaking!
Comment from Hotel Management
8 Nov 2024 by Pestana Berlin Tiergarten, Hotel Management
Dear Michael,Thank you for your excellent review! We’re delighted to hear that you found our location convenient and that our staff were able to assist you despite the language barrier.Your kind words are greatly appreciated, and we hope to welcome you back soon.Best regards,Pestana Berlin Tiergarten
by A verified traveler
Posted 22 Oct 2024 on Hotels
by A verified traveler
Not happy about the service.
Posted 19 Oct 2024 on HotelsRoom and cleaning was good, but service and breakfast was bad. When we arrived after 7 hours and want to park the car on the hotel it’s ses full booked. That should be possible to reserve a parking and not drive whole Berlin to find a parking.
About the breakfast.
You pay 100 euro for breakfast and you sitting and waiting for bread and egg. You are lucky if there are something left. The amount there coming in are not enough to full book breakfast.
It is a 4 stars hotel i think two of them can be removed.
Comment from Hotel Management
8 Nov 2024 by Pestana Berlin Tiergarten, Hotel Management
Dear Guest,Thank you for your feedback. We’re glad to hear that you were satisfied with the room and cleaning services. However, we apologize for the issues you encountered with parking and breakfast.We will address this with our team to ensure a better experience for our guests.Your comments are valuable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Best regards,Pestana Berlin Tiergarten
by A verified traveler from Columbus
Posted 19 Oct 2024
